Store Consultant

Work Across 4 of our Central Gold Coast Locations with Structured Training and Development

Passion for helping others? Customer service guru? Join our ever-growing team of Storage Consultants and add REAL value immediately!

ASX200 Listed Company | 600+ People | 230+ Centre Locations Across Australia & New Zealand

About Us : Established in 2000, National Storage is one of Australia and New Zealand’s largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand. As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers.

With a continual growth plan for expanding our portfolio across Australia and New Zealand, it is an exciting time for us here at National Storage and we now have a Full Time Store Consultant role on offer in our Central Gold Coast district, working across our Carrara, Robina, Nerang & Bundall locations .

The Role : Reporting into the Store Manager, our Store Consultants are a vital role within our business, as they work closely with our customers to ensure a seamless service is provided. The role itself is an exciting & varied role encompassing customer service, administration, and operational tasks. You will be working for a dynamic and innovative company that is at the forefront of the self-storage industry.

• A Day-to-Day Life of a Store Consultant Consists Of: _
• Delivering the ultimate customer experience by supporting our customers in making the best storage choice for their needs.
• Assisting and servicing the commercial customer base to ensure their needs are met on a daily/weekly basis.
• Assisting the central Gold Coast centres achieve budget and KPI goals.
• Conduct centre tours and walk throughs which showcase our facilities.
• Focusing on centre presentation, maintenance, and cleanliness to ensure our centres always represent our high standards.
• Maintain a safe and secure centre by wearing appropriate safety gear, safe use of equipment, and following workplace health and safety procedures.
• Complete arrears management steps to ensure accounts are kept up to date and offer solutions where feasible.
• Action general administration duties such as customer contracts, inventory, and insurance claims

What you will bring :

• To be a successful Store Consultant for our Gold Coast Central teams, ideally you will have:_
• Strong communication and interpersonal skills, with the ability to build relationships with customers and stakeholders.
• A strong sales and customer service orientation.
• A passion for delivering exceptional results.
• You have a motivated, proactive, and positive attitude.
• Ability to work well in a team and autonomously.
• Willingness to learn and grow with the business.
• Driver’s license and car to travel and work across our Carrara, Nerang, Bundall & Robina Centres.
• Forklift License (desirable)
• Have strong administration skills.
• Impeccable Attention to detail.
• The ability to work on a rotating roster, with every second Saturday from 9:00am-2:00pm.

What we will provide :

• Access to round-the-clock support with our unique 24/7 well-being platform for you and your family.

• A competitive salary with a great work/life balance

• Permanent role within a successful and expanding business which employs great people.

• Structured four-week training and induction program to ensure your success.

• Access a range of National Storage Perks such as:

• Generous parental leave policy

• Health reimbursements ranging from gym memberships to health

insurance

• Unlimited retail discounts
• Referral incentives
• Opportunities to connect with our communities and charities.
• Work with an innovative commercial business that values teamwork, care & excellence

**Start Your Journey - APPLY NOW!