Eligibility Officer

Education Assessment Melbourne Full Time, Fixed Term 24/4/2024 Full time, fixed term opportunity until December 2024 with Melbourne location and WFH options $86,978 p.a. plus 14% Superannuation and 17.5% annual leave loading Leading National Health and Education member-based organisation About the RACGP The Royal Australian College of General Practitioners (RACGP) is the voice of general practitioners (GPs) in our growing cities and throughout rural and remote Australia. For more than 60 years, we’ve supported the backbone of Australia’s health system by setting the standards for education and practice and advocating for better health and wellbeing for all Australians.    We foster the future of general practice through our profession-led, community-based training model for the Australian General Practice Training Program and other training pathways. We train GPs to deliver quality, whole-person care to patients across Australia, support their ongoing professional development and provide a point of connection for GPs serving communities in every corner of the country.    We’re committed to diversity and social inclusion and encourage applications from people who identify as Aboriginal and/or Torres Strait Islander, people with disability and people from culturally diverse backgrounds.   About you As one of our Eligibility Officers , you’ll be part of a fast paced, efficient team, who thrive on teamwork and collaboration to achieve their goals. Working with a wide variety of stakeholders, your high attention to detail and problem-solving skills will be key to your success. You’ll also have: experience in process development and analytical skills, including the demonstrated ability to understand complex workflow the capacity to operate in a rapidly changing environment and commitment to contributing to a continuous improvement culture experience in developing positive relationships in complex, sensitive and high-profile stakeholder environments a high level of communication skills, with the ability to explain complex processes with clarity and in a positive and encouraging style   About the opportunity Reporting to our Eligibility Coordinator , you’ll work alongside them to optimise and update processes and workflows to deliver eligibility assessments, while also providing support to the team responsible for checking GP’s eligibility for entry into several of the RACGP’s training programs. Some of your other responsibilities will include: supporting the delivery of educational activities including setup of eligibility review panel, webinars or information sessions for RACGP training programs in line with national processes and procedures. contributing to setting up and testing of the application and eligibility component of the Selection Application Management System (SAMS) and Survey Monkey Apply (SMA) prior to each intake. reporting on benchmarks and quality indicators for the eligibility assessment process to act as the baseline for quality improvement activities. developing and delivering communications to internal and external stakeholders regarding entry into the RACGP Training Programs. case managing enquiries including troubleshooting and providing guidance relating application and eligibility status of the application to both members and other staff.   An understanding of the medical training program eligibility process would be highly regarded or experience working with RTO’s and Department of Health.    The Benefits 14% superannuation Additional leave over the Christmas and New Year period 17.5% annual leave loading for EA employees Hybrid working arrangements The Core Academy High-profile health and education organisation where progressive leadership, innovation integrity, collaboration and accountability are valued.  To apply Click on the ‘Apply’ button to submit your CV and cover letter as one document. Please apply as soon as possible as we will be reviewing applications as they are submitted, and interviews will commence with suitable applicants who have applied.  Towards the end of the process, applicants will be asked to complete pre-employment screening, which may include reference checks and/or a National Police Check. Applicants must have the right to work in Australia. For a copy of the position description, visit  https://www.racgp.org.au/the-racgp/careers/position-descriptions    RACGP internal applicants, please notify your current manager of your application for any internal RACGP opportunities.    We respectfully will not be accepting any applications from recruitment agencies for this role.    Applications close : 8th May 2024    “We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant” The RACGP acknowledges the Traditional Custodians of the land and waterways in which we work and live. We recognise their continuing connection to land, water and culture, and pay our respects to Elders, past, present and emerging.