Membership Manager | Canberra City

The opportunity:The Membership Manager (MM) at our Canberra City club is responsible for taking overall management of the member experience. They lead a team of Member Support Consultants (MSC), to achieve new sales targets and achieve member retention budgets, whilst overseeing front desk operations to ensure each of our members receives exceptional, personalised service. The MM is a motivational leader with the ability to mentor a team and lead by example. tasked with mentoring their team and giving them the tools to succeed in their role. They use their sales expertise, organisational capabilities and excellence in customer service to imbue their team with the behaviors needed to create a thriving Fitness First club, where members can achieve and exceed their goals. Key responsibilities: Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targetsAchieve your own individual proportionate monthly and annual sales targets to contribute to the success of the teamCreate a structure to ensure that the MSC team achieves their daily minimum performance criteriaAssist with the delivery of sales training to develop the MSC teamAchieve member retention and growth budgets on a monthly basisEnsure that enquiries via phone, email or in person are responded to within 24 hoursSupport the Club and Regional Manager in developing initiatives to drive membership growthSupport the Club Manager in developing the MSC fortnightly roster About you: Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIsAn understanding of the cycle of selling, and various sales techniques including up-selling and cross-sellingPrevious experience of managing the customer journey to achieve successful customer outcomes – an understanding of customer retention strategies and metrics is highly regardedPrevious experience of managing and mentoring a teamAbility to set and motivate others towards a goalExperience using business computer systemsCurrent First Aid and CPR certificates What we can offer you:We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you'll feel like one of the Fitness First family from day one. In addition, we offer: A competitive OTE of $80,000 made up of base salary and commission, plus superA complimentary Platinum Fitness First membershipAnniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines Elevate your professional and personal growth with access to our industry leading learning and development content. Dive into the FLG Learning Hub, your one-stop shop for 90,000+ online courses! From mastering languages to becoming a presentation pro, and from acing customer service to ruling social media, we've got what you need to excel. Plus, get excited with Blinkist! Explore a curated collection of engaging reads to boost your brainpower anytime, anywhere. Get ready to unleash your potential and conquer new heights, both personally and professionally, with our exciting learning and development content! About Fitness & Lifestyle Group:We are proud to be part of Fitness and Lifestyle Group (FLG). FLG's portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, and Barry's. FLG has 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. Our 10,000+ employees currently help almost a million people live happier, healthier and more active lives, delivering 65 million+ workouts per year. Apply Now! Please visit our website: careers.fitlg.com for a list of all our current vacancies and to register for job alerts in your area. Our Commitment to Diversity and Inclusion: At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.