Customer Service Officer

NSW, Genesis Fitness Clubs - Cooks Hill 2300 Great career paths and development with an entrepreneurial organization Free facility access  Opportunity to make a real difference to our community  Role includes opening the facility + weekend hours, excellent opportunity for those seeking flexible hours  This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions About Genesis Fitness  with 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 42 locations (and growing!) Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling. We are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyone! The Role Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it’s in line our Mission, Vision and Values. Key areas of responsibility include: Provide excellent customer service to all customers, both in person and over the telephone  Apply sound cash handling principals and use of Point of Sale (POS) systems Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews Promote the centres services and programs to customers and accept customer bookings and enrollments Develop and maintain good working relations with customers Promote and exercise good public relations at all times Opening/closing of the centre in accordance with security and safety procedures. Skills & Attributes: Positive, friendly, helpful and energetic work style Computer literacy, familiarity with software packages and point of sale systems Experience in the leisure industry is desirable. Current First Aid Certificate (Workplace Level 2). Current CPR Certificate. Police Check Working with Children Check Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!  If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment,  we want to hear from you! We are not asking for a resume from you. Simply complete the application process by clicking the Apply Now button and we’ll be in touch.