Customer Service/Office Manager

Job Overview: Join our team as a Customer Service Representative in our manufacturing company, where you'll oversee administrative tasks and ensure a seamless customer experience. You'll lead the Customer Service Team, refine order entry processes, and uphold key performance indicators (KPIs) to guarantee customer satisfaction in every interaction. Skills & Experience: Customer Service/Office Management: Minimum of 3 years of experience in customer service or office management roles within a manufacturing environment. Problem-Solving and Leadership: Strong problem-solving skills, leadership capabilities, and a keen business acumen, with an understanding of manufacturing processes. Proficiency in Office Tools: Intermediate to advanced skills in Excel, Word, and PowerPoint are required to effectively manage data and communicate insights, tailored to manufacturing workflows. Exceptional Communication: Excellent verbal and written communication skills, coupled with the ability to make informed decisions under pressure, especially in a manufacturing context. Process Orientation: Demonstrated energy, drive, and a strong orientation towards process optimization and improvement, with an understanding of manufacturing processes and workflows. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.