Interlock Customer Support

At Draeger we believe in our people & their potential.  We also believe in life saving technology.  Joining us, provides you with the opportunity to make a real difference to the lives of our community; and in return we want to empower and help you grow.  We are global, innovative, cutting edge and loved by our customers.  At the same time, we proudly honour and stand by our down to earth, authentic and relaxed culture.  We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce.  What You Can Expect - The Opportunity  For this position you will respond to telephone and email enquiries from Interlock customers. In addition, you will provide administrative support for the legislative and voluntary Interlock programs. Responsibilities will include: • Respond to all Interlock internal/external customer enquiries • Schedule customer appointments for installation & service across interlock workshops nationally • Assist with the timely collection of customer debt to ensure that accounts are kept up to date • Manage client files, ensure they are current and accurate in line with contractual obligations • Ensure data entry of customer information is completed in a timely manner • Assist in the invoicing of the Dräger Interlock Service Workshops • Grow and maintain program knowledge for all interlock programs • Provide relevant feedback to the Interlock Customer Support Supervisor so that information can be disseminated  • Fostering a culture of safety first, perform all activities with safety as a priority; following OH&S standards. What are we looking for? The candidate for this role will ideally have: • Successful completion of high school (Year 10 or equivalent) • Certificate III in administration/customer service an advantage but not essential • Prior experience in a customer service role within an office/professional environment • Prior experience handling difficult customers • Intermediate computer skills – Microsoft Windows applications (Excel, Word, Outlook) • Strong telephone/interpersonal skills to build rapport and identify needs from customers including managing calls from difficult customers  • Ability to work under pressure to process high volumes of work and meet deadlines • Attention to detail to ensure accurate record keeping • Professional written communication skills What’s in it for you? Make a difference and join the Dräger team and in turn we will provide you with: • An attractive remuneration package, reviewed annually • An annual bonus • A unique, supportive and proud culture • A flat structure giving you access to all leaders • Excellent on the job training; • Genuine career & professional development opportunities; • Employee Assistance Program for you and your family; • Benefits, discounts and Star Awards; • Recognition and service programs and birthday vouchers; • Salary sacrificing options. Who we are   An international leader in life saving medical and safety technology, Dräger develops innovative equipment and solutions, that are trusted across the globe. No matter where Dräger products are used: it’s always about life. Whether for use in clinical, industrial or mining applications, in firefighting or rescue services, Dräger products protect, support and save lives. We couldn’t be prouder about what we do.    Read more about having a career not just a job at Draeger by copying and pasting the following pathway into your browser: https://www.draeger.com/en_aunz/Career Keen to hear more?   Apply Today and we’ll get back to you ASAP! A Police Check and Working With Children’s Check will be required for this position. Dräger is an Equal Opportunity Employer. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Only applicants with the right to work in Australia or New Zealand may apply.  No Agency assistance is required.