Customer Service Representative (Entry Level)

About Us

Established in 2004, Azapak is a dynamic, family-owned business providing packaging solutions to businesses throughout Australia. With over 2000 packaging products in stock, as well as a range of packaging equipment, we truly have packaging covered from A - Z. Renowned for providing exceptional customer experiences, our workplace is one of passionate team members who love what they do and possess “get up and go” to deliver results.

About the Role

As a Customer Service Representative , you will play a key role in our Customer Service Team supporting our customers with their enquiries and ensuring that our customers always receive the highest level of service.

Tasks and responsibilities

• Handling incoming calls and making outbound calls to customers when required
• Processing orders, payments and maintaining order entry accuracy at all times
• Respond quickly, professionally, and accurately to customer enquiries

About You

• Previous experience in Customer service or similar role (hospitality or retail) is a plus, but not required
• Willingness to provide an exceptional customer experience and learn new skills
• Exceptional communication skills, writing and attention to detail
• You have a can-do attitude and like working in a small, tight knit team

Benefits

• Competitive salary package
• Paid time off and paid holidays
• Friendly, supportive, and inclusive work environment
• Monthly staff lunch, office snacks & drinks, on-site parking and more

This is a full time Monday to Friday role is based in Lytton, QLD.

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