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Additional Information Food and Beverage Captain (Events) Job Number 24071204 Job Category Food and Beverage & Culinary Location JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management Food & Beverage Captain (Events) About the Company Marriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. About the role Plan, coordinate and control the day-to-day operations of the Events Outlet within our Luxury Hotel ensuring smooth and successful operations with the highest level of customer service and a favorable projection of the Hotel's superior image. Reporting to the Events Manager, you will be responsible for the efficient operation of this fast-paced luxury hotel. Leading by example with a hands-on approach you will support and develop a team who thrive in a high-pressure environment, whilst ensuring their engagement in the delivery of personalized and attentive customer service. Critical responsibilities: Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Engage guests in conversation regarding their stay, property services, and area attractions/offerings Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Assist management in training, motivating, and coaching employees; and serve as a role model. Support team to reach common goals. Ensure adherence to quality expectations and standards. Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties. Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions. Collaborate with management to formally recognize hourly employees' performance contributions. Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood. Successful Candidates will have: Proven ability and experience in motivate, mentor and manage a small team. Specialized knowledge of beverage and beverage procedures, as well as methods used in the management of an F&B outlet, and the production and control thereof. Professional experience of 2 years running an exclusive food and beverage outlet, and experience in implementing procedures and training staff. The Benefits Enjoy the benefits of: Unlimited strategic development and career opportunities Generous accommodation and food and beverage discounts including all properties within the Marriott International group Recognition programs to keep you motivated The best hotel training opportunities provided Wellbeing and mindfulness programs to ensure you stay healthy Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.