IT Support Engineer

Be part of a dynamic team dedicated to excellence in aviation Enjoy a 9 day Fortnight, you select the day you want off! Unique opportunity to contribute to our success Who is Alliance Airlines? Alliance is Australasia's leading charter aviation provider, serving mining, energy, and government sectors with over 1,500 staff. Unique in owning its entire fleet, including 37 Fokker 70/100 and 44 Embraer E190 aircraft, Alliance holds top industry certifications like IATA's IOSA and the "BARS Gold" status. With operational bases across Australia, this locally owned company delivers world-class performance, setting the gold standard in safety and reliability. What's the Role on Offer? As an IT Support Engineer , you will join the IT support team located at our HQ at Brisbane Airport Hangars, providing front-line day-to-day support to pilots, flight crew, aircraft engineers, and corporate support services. You will be supporting over 1,200 users and more than 2,000 endpoints (Windows and iOS) across eight bases. The IT Support Engineer is responsible for, but not limited to: End User Compute (SOE, patch, build, deployment and asset/licence procurement) Provide technical support on IT hardware/software, business applications & processes PowerShell scripting and automation/orchestration experience Troubleshoot IT issues, root cause analysis and implement solutions Advanced EntraID/AD and Group Policy Administration Intune Device and Configuration Policy Administration Incident & Event Outage planning and communications Contribute to and deliver continuous improvement across processes and procedures in order to enhance services and support. Participation in the weekly after-hours on-call roster is required (Every 7-8 weeks). What’s in it for me? Novated Leasing for Employees – This enables you to bundle all your car running costs into one regular ongoing tax effective payment! Get more money in your back pocket! Salary Packaging – Another option to get more money into your back pocket! Discounted Qantas Club memberships! Discounted tickets to REDS (QRU) Games and merchandise! Discounted Hotels, Tours and Cruises - Qualify for discounts on just about every type of vacation you can imagine! Who we are looking for: Our ideal candidate is a customer-focused professional with a strong background in End User Compute support and a solid technical foundation. You thrive in dynamic environments and are committed to upholding high-quality standards. As a reliable team player, you embrace challenges and adapt seamlessly to shifting priorities, ensuring business continuity and operational excellence. Your skills will consist of: Proven experience in IT support, particularly in End User Compute, with a focus on 24/7 operations. Proficient in ITSM and device management toolsets (e.g., KACE, ManageEngine, VMWare UEM, Intune). Strong technical expertise in computer hardware, peripherals, telephony, and video conferencing technologies. Comprehensive understanding of Windows and iOS operating systems and solid experience with Microsoft 365, MS Exchange Online, Entra/AD, DNS, and DHCP. Excellent problem-solving abilities, coupled with strong communication skills and a positive 'can-do' attitude. Relevant IT certifications (ITIL, CompTIA, Microsoft certifications) are highly desirable Does this sound like you? If the sound of this role excites you and you have the skills, we're looking for we'd love to hear from you. Hit that Apply button and Louise will speak to you shortly. At Alliance Airways we value diversity, equality and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect. We encourage people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply. All candidates must have full working rights within Australia, only candidates with a right to work in Australia will be considered.