NSW TrainLink Onboard Roles - Grafton Station

Onboard team members – multiple positions/experience levelsMake an everyday difference in helping our NSW and interstate passengers travel safely as part of our NSW TrainLink onboard team.We’re expanding our onboard team, with multiple positions available across various levels of experience.In this role, you'll: Passenger AttendantAs a Passenger Attendant, you’ll work closely with your onboard team members to ensure passengers have a safe and enjoyable journey when they travel with us. You’ll be responsible for handling passenger requests, checking tickets, assisting with luggage, supporting the buffet service and maintaining train cleanliness.Senior Passenger AttendantAs Senior Passenger Attendant, you’ll support your onboard team members to deliver a great passenger experience. You’ll be a point of contact for your onboard team members in situations where passengers require extra assistance with a request or issue. You’ll also oversee the buffet service operations, assist with ticket transactions, and support the Passenger Service Supervisor across train safety, operations, and emergency procedures.Passenger Service SupervisorAs a Passenger Service Supervisor, you’ll lead the onboard team and oversee all aspects of customer service, train safety, security, operations, and emergency procedures. You’ll provide ongoing mentoring and support to your onboard team so that they’re well-equipped to deliver exceptional passenger experiences and uphold NSW TrainLink’s organisational values and behaviours in every interaction.Location and RosterAll roles are based at Grafton Depot and will require travel across regional NSW with overnight stays required for some travel routes and rosters. Strong communication skills – you’re able to tailor your communication style to people from all walks of life, be sensitive to the needs of others and provide clear and accurate instructions. Collaboration and teamwork – you can work towards a common purpose and goal within a team and communicate openly with your team members and leaders. Initiative – you're able to carry out your role responsibilities with minimal direction, look out for customers who may need help, and address issues quickly. Resilience – you’re prepared to sometimes handle challenging situations and work in a fast-paced and changing environment. You have experience with working in a customer service and/or operational environment. Managing and developing people (for Passenger Service Supervisor role only) – you’re experienced in setting clear expectations for team roles and responsibilities, coaching and developing individual team member’s capabilities, providing support and feedback, and promoting a shared sense of purpose amongst the team. You may be added to a candidate talent pool aimed at filling current and future role vacancies at Grafton Depot within the next 18 months. If a role arises over this period, a talent team member may contact you about progressing through the next phases of the recruitment process. Attend an upcoming information session:Come and meet the team at Grafton Depot, where you’ll get a glimpse of what it’s like to work as part of our onboard team, see how the depot operates, and have the chance to ask questions. Upcoming session dates and times include: Thursday 8 February from 3:00 pm - 4:00 pm Thursday 15 February from 3:00 pm - 4:00 pm Thursday 22 February from -4:00 pm This is an in-person, on-site role.