Customer Experience Engineer

We are seeking a Full-Time Customer Experience Engineer to expand our team in Richmond. As a Customer Experience Engieer, you will play a crucial role in providing top-notch end user support services to our important customers in Australia and the surrounding region. You will be part of a dynamic team that supports a large fleet of Microsoft/Windows technology-based issues and requests, ensuring our customers' systems run seamlessly. Salary banding: $65-75k + super Responsibilities Managing Microsoft technologies across our customers' end-user portfolios Building and configuring new devices, onboarding/offboarding new users, managing user account administration and full IT infrastructure lifecycle Responding, diagnosing, and resolving issues and requests, managing competing priorities between inbound requests and the ITSM queue, ensuring accurate and comprehensive notes are captured for each event, Liaising with users, suppliers, software/hardware vendors, and escalating all unresolved problems or requests to relevant teams. Min 3 years of experience in end user support role Experience in JIRA and ServiceNow Exposure in ITIL processes will be an advantage Ability to prioritise a demanding workload with a conscientious approach to time management, Team spirited attitude with a passion for knowledge sharing and continuous improvement Exposure to ITSM/JIRA or Service Now, hands-on device maintenance and troubleshooting experience Knowledge of Office 365 and/or SCCM is a big plus. Bachelors Degree in IT/Engineering or related field Our promise to our employees – Belong Grow and Thrive is our commitment to creating an environment that is inclusive to all, supports your professional and personal development and offers an environment where you can do life and work the way it works for you. Here is how our benefits help you Belong, Grow and Thrive Equal Paid Parental Leave to all primary and secondary carers Flexible and Focus Ways of Working that means structuring the way you work that works best for you and being the partner of choice for our customers, people and the planet.   Diversity Equity and Inclusion Commitment which puts Inclusion as a strategic priority for Logicalis Australia – investment across Employee Resource groups, DEI Training and Mentoring that supports a workplace with a culture of accountability and zero tolerance for un-inclusive behaviours Investment in your Leadership and career through our Grow program. Logicalis Australia is definitely a place where we see our people as the most valued Architects of Change. Our people have moved from Help-desk to Cloud-Engineering, from Sales to Management, from Operations to Senior Leadership. People here can have an idea, make a plan, and see it through. You can enjoy genuinely impacting change and controlling you own professional success. About us At Logicalis Australia, we're not just about changing the game—we're rewriting the rules!   As the Architects of Change, our mission is crystal clear: to become the #1 Managed Service Provider (MSP) in the Asia-Pacific (APAC) region. We're on a mission to revolutionise the digital world, one project at a time. We're all about empowering businesses to thrive in the fast-paced tech landscape, and we need YOUR skills to make it happen.  Picture this: you'll be part of a dynamic team of 7000+ change-makers spread across 30 territories, collaborating with over 10,000 clients from diverse industries. From strategy sessions to setting up cutting-edge services, every day is a chance to make a real impact.  With services that transform businesses and provide scalability like cloud, connectivity, collaboration, and security, you'll be at the forefront of innovation, optimising operations and empowering teams to reach new heights. And as a global tech powerhouse, our managed services offer real-time insights into clients' digital ecosystems, 24/7.  Join us, and let's shape the future of tech together!