Support Practitioner | Wernham House

Job Title: Support PractitionerResponsible to: Residential Services Team Leaders and Service ManagerResponsible for: Relief Practitioners, VolunteersSalary: SCP 24 £24,Hours of Work: 39hrs per week - shift WorkContract Type: PermanentSSC registration level: PractitionerRequired qualification: A qualification of N/SVQ3 in Care, or equivalent or the willingness and ability to attain this within five yearsMain responsibilities: To be pro-active in the support and delivery of a holistic, flexible, person-centred care home and respite service through trauma-informed keyworking with Service Users who have alcohol and substance misuse problems and mental health issues.Job activitiesForm, develop, sustain and maintain relationships with Service Users through person centred, trauma informed emotional and practical care and supportAssess and review Service Users’ strengths and needs through accurate & appropriate information gathering, professional recording and case managementEnsure that the basic humanistic needs of Service Users are addressed and met and where required assist Service Users with medication and personal care (food, prompt bathing, continence etc)Support Service Users with alcohol and substance misuse/mental health issues using harm minimisation approach and recovery modelsIntervene in a crisis to effectively pre-empt and/or de-escalate accidents and incidentsEngage in partnership working by liaising/working in compliance with Confidentiality and GDPR with a wide range of agencies on behalf of the Service User including but not limited to Social Work, Housing, Health and Social Care, Police, Courts, Department for Work & Pensions, utility companies, debt agencies statutory authorities other third sector agenciesAssist in the protection of Service Users from risk of harm and work with other agencies to ensure appropriate SafeguardingEnsure that Service Users’ views remain paramount, provide agreed advocacy on Service Users’ behalf and generally assist with communication issues and ensure that potential obstacles such as literacy & numeracy are assessed and addressedWork with Service Users to tackle debts, budget and maximise their incomePlan/participate and assist Service User involvement in quality social activities on a one–to–one and group basis.Assist with the day-to-day issues relating to the building from where the service is delivered (health & safety, cleaning, other maintenance, etc)Carry out other relevant work commensurate with the post as requiredSystemsProfessional recording and maintenance of records in relation to Service User case management- PASSCareSkills/ Learning Management System- organisation and service specific trainingDay-to-day operation of service -appointments, planners, meetingsMicrosoft Office: Word , Email, SharePoint, TeamsCezanne - Annual Leave, Support and SupervisionAims, values and behavioursTo be respectful of and work in accordance with the core values and behaviours of the organisation including a commitment to work with those with the most challenging needs to ensure that they have every opportunity to avoid further exclusionTo respect and work in accordance with our Equality and Diversity Policy and ensure its promotion in the course of your daily workHave a duty to take care of your own health and safety and that of others who may be affected by your actions at workCo-operate with employers and co-workers to help everyone meet their legal requirementsRaise any specific queries or concerns you have regarding your workplace with your line manager or health and safety representativeEssential Role Requirements and Quality StandardsA qualification of N/SVQ3 in Care, or equivalent or the willingness and ability to attain this within five years.Experience in a social care, trauma informed environment in a voluntary or paidHave an understanding of current social justice issues i.e homelessness, mental health, substance misuse. social isolationLiteracy, numeracy and IT skills at a level to maintain all appropriate records, professional communication, care plans and provide budgeting guidanceMaintain professional confidentiality and boundaries at all timesBe willing to develop skills used when supporting people through reflective practice, personal and professional development and supervisionRegister with the Scottish Social Services Council and work to all appropriate legislation, standards and contractual and regulatory requirements including Health and Social Care, Care Inspectorate, Office of the Scottish Charity Regulator and Environmental HealthKey CapabilitiesInterpersonal understanding – listens and understands expressed feelings; demonstrates concern for others; encourages others to express themselvesEmotional awareness – manages strong emotions and responds constructively; keeps own feelings in check; deals with stressFlexibility – adapts easily to changes at work; modifies behaviour in response to a situation; sees the merits of differing viewpointsInitiative – takes responsibility; looks ahead and anticipates what needs to be done; is able to assess and manage risksTeam working – contributes fully to team work; establishes positive relationships with the teamWorking within Professional Boundaries – Demonstrates professional curiosity; accepts responsibility for own work; seeks and uses professional support; understands the principle of confidentialityDeveloping others – case management responsibility for developing service users’ skills; encourages initiatives in problem solving and making informed choices