Customer Support Representative

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We are committed to achieving a gender & culturally diverse organisation and strongly encourage women to apply for this role. The Opportunity: Are you prepared to elevate your customer service skills and parts experience to new heights? Join our Pakenham team as a Customer Service Representative and become an integral part of a high-functioning, well-oiled unit dedicated to delivering unparalleled service to our customers. This opportunity not only allows you to meet and exceed customer expectations but also provides a stepping stone for progression within the customer support division. As a key member of our enthusiastic team, you will play a pivotal role in servicing the diverse needs of our extensive customer base across the region. Primarily focused on contractors and construction companies, you will handle all parts sales and inquiries. This exciting role promises not just a job but a thrilling journey towards advancing your career in the exciting field of customer support. Role Located:  Pakenham, VIC Roster: Monday - Friday Komatsu benefits: Paid Parental Leave: 16 weeks of paid primary carer parental leave Financial:  Company funded Income Protection Insurance Career:  Recognition, awards, flexibility, further education studies and internal career development Health:  Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks Travel:  Discounts with Avis, Qantas, Crown, IHG and travel agents Yearly Bonus: Potential to receive a yearly bonus Referral Program:  $3000 referral payment for referring a successful new employee to Komatsu  What we are looking for: Exemplary customer service meeting both customer and company expectations Prior parts warehousing experience highly advantageous Strong written and oral communication skills for front-line customer support Proficient in Microsoft Office suite Background in parts sales and mechanical aptitude highly valued Holds a current driver's license Ready to get started? Simply hit the apply now button! Komatsu offers a zero-harm culture in the work place and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.