Fertiliser Administrator

Help deliver on customer services and sales administration Great Place to Work Certified 2023 – 2024 North Fremantle, WA Why Nutrien Ag Solutions? If you want a career that makes a difference, then come work with us at Nutrien where your purpose for coming to work every day is real and impactful - Going Further for Australian farmers. We’re a local employer, with a local heartbeat, and global resources with safety, inclusion, integrity, and results at our core. If you’ve never thought about the agriculture industry, it’s time to explore opportunities you’ve never dreamed of while making a real difference. So, come join us. About the Role: Reporting to the Retail Fertiliser Manager, you will provide exceptional customer service through prompt and efficient response to all customer enquiries, as well as accurate and timely processing of internal customer orders for our fertiliser division. In addition, you will: Provide assistance to Nutrien Ag Solutions members and affiliates to process fertiliser sales Assist customers with invoicing, account issues and claims processing Update the system orders for all customer product dispatches once we have received confirmation from warehouses that orders have been dispatched Liaise with warehouses as required to follow up on any dispatch queries Deal with customers on dispatch queries and investigate claims for credit on short/damaged product deliveries Process credits Request products write offs where applicable Prepare and send customer service monthly update reports A little about you:To be successful you must demonstrate: Previous customer service or sales experience in the agricultural sector Be able to work autonomously and in a high-pressure team environment Strong written, verbal communication & organisational skills Ability to develop rapport quickly with key stakeholder’s ad build on existing long-term relationships Strong computer literacy and intermediate MS suite skills Experience with Excel & SAP Why work for us? A competitive remuneration package| Purchased leave scheme benefits | An additional day of leave – Nutrien Day | Gender neutral parental leave policy | A supportive and engaging environment that will support personal/professional development |Opportunities to support community partnerships across our network | Be a member of a company committed to feeding the future| A culture of learning We foster a culture of empowerment here at Nutrien across all facets of our business. There are so many other additional ways in which you’ll be made to feel part of Nutrien Ag Solutions as we continue going further to feed the future. Head to our website to explore our employee value proposition and employee rewards and benefits.