.. We here at distinction truck bodies are a family owned company who build truck bodies for dealerships in our local area including south east queensland we .. read more
WE'RE FEROS CARE. And what we care most about is helping people live healthier, happier, better-connected lives. Since 1990, we've been making it happen, both for older Australians and people with disability. We are proud to be Game Changers. Dream Makers. Kindness Champions. Culture Shapers. Vibrant Creator. And it's not just us who thinks so; We've won many awards on the local and international stage for our approach. Based in our Tweed Heads office, our Customer Service Liaisons and Senior Customer Service Liaisons, play a vital role in handling administrative tasks and coordinating activities. Your main responsibility will be handling inbound calls as the initial point of contact for participants, families, and the community. Utilise your customer service and problem-solving skills to offer guidance on the NDIS and other supports in our service regions. Your work will include: Proficiently explain NDIS to individuals, families, and the community, fostering understanding. Facilitate access to NDIS information, addressing inquiries and ensuring privacy in daily recordkeeping. Guide and assist participants over the phone in developing options and building capacity for self-management Streamline day-to-day LAC activities, ensuring optimal service volumes and KPI achievements. Efficiently schedule appointments for program participants, maintaining organized LAC schedules. Implement effective rostering for services, ensuring resource optimization and continuity of care What we're looking for: Proven experience in high-volume scheduling and call center environments. Exceptional technology proficiency and internet skills. Positive and respectful communicator with strong written, verbal, and listening skills Ability to thrive in a dynamic environment with changing priorities and high client expectations. Demonstrated high-level computer literacy (Outlook, Word, Excel). Maintains a positive and respectful attitude under high demands and time pressures. Excels in effective communication, including exceptional telephone techniques. Dedication to upholding Feros Care values and NDIS core pillars. What we can do for you: Non-for-profit Salary Packaging (up to the value of $15,899 per annum tax free) and Meal and Entertainment Packaging (up to the value of $2650 per annum tax free) (Part time and Full-time employees) Salary is , $61,504 Per annum Extensive discounts available on everyday purchases, financial tips and services, wellbeing, and wellness programs through our ForME platform While primarily office-based, we do accommodate flexible work arrangements if required, subject to management approval following the orientation period. Extensive training, development, and career opportunities (we will support you to complete additional relevant qualifications and certificates) under the guidance of dedicated supportive managers Private Health Insurance Discount (Medibank) Employee Referral Program Employee Assistance Program (EAP) Up to 9 weeks paid parental leave for eligible employees. All technology / equipment provided When successful, you will be required to undertake a national police check and provide evidence of your right to work in Australia. We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability. If you would like to discuss accessibility requirements, preferred communication methods or other possibilities, please contact Mariana on 0448 094 991 or email mariananikolic@ feroscare.com.au Feros Care acknowledges and pays respect to the Traditional Custodians of this land on which we work.