Warranty Administrator - Toyota

Peter Warren Automotive is one of Australia'slargest multi-franchise automotive dealer groups. Founded in 1958,we have expanded across Southwest Sydney, Sydney's North Shore,Regional NSW, Northern NSW, and throughout Southeast Queensland andVictoria. With some of the finest vehicle brands in the world wecover all aspects of vehicle ownership. With 2400 employees acrossQLD, NSW and VIC, we are focused on growing and developing a careerpath for all our people. We are currently accepting applications for a full-timeWarranty Admin Clerk to join our Toyota team atWarwick Farm. What the role entails: Processing all warranty paperwork for our brandsEnsure proper documentation and verifying criteria is providedto the manufacturer or distributor.Review and process all returned/rejected/adjusted warrantyclaims, track each claim until its final resolution.Reconciling all warranty receivables and working with theaccounting department to obtain payments.Arranging for parts to be shipped to the factory or distributorand resubmitting all rejected claims promptly.Ensuring technician stories are accurate and completed inaccordance with manufacturer and dealership warranty policies &guidelinesAccurately completing clocking times and parts taggingFacilitating all warranty related issues including working withvendors and manufacturers to receive replacement vehicle partsEffectively liaising with the Workshop Foreman, Technicians andService Advisors to ensure we provide the best service to ourcustomers - both external and internal. What we are looking for: Previous experience working as a Warranty Admin Clerk withinthe Automotive Industry is preferredFull work rights in AustraliaMechanical knowledge would be advantageousStrong interpersonal and communication skillsStrong organisational skills with the ability toprioritiseExcellent attention to detail and following processesAbility to provide great customer serviceEffective conflict resolution skills to facilitate positiveoutcomes in a timely mannerAbility to work within a team environment with a can doattitude Benefits: Full time position availableEmployee Assistance Program (EAP)Exclusive discounts with our Samsung Partnership ProgramDiscounted Gym membershipsTraining Pathway and Growth opportunities providedJoin a group that continues to grow and expand in the AutoindustrySupportive environment with ongoing feedback and guidance toensure you succeed If you think you can bring real value and add to the energy &enthusiasm in our team, we would love to hear from you!