Reservations Agent

Company DescriptionMercure Darwin Airport Resort & Novotel Darwin Airport Hotel are conveniently located just a few steps away from the airport and a short 15-minute drive from the vibrant Darwin CBD, the Hotels offer a prime location for both business and leisure travellers.Be a part of this Journey…Airport Development Group (ADG) has made a significant investment of $25 million to transform the properties into a world-class destination. The major redevelopment project includes a range of upgrades to enhance the guest experience.The existing accommodation and facilities have undergone significant enhancements, ensuring a comfortable and enjoyable stay for the guests. We are excited to introduce a brand-new lagoon pool, where you can relax and soak up the tropical vibes. Additionally, a poolside restaurant has been added, providing a delightful dining experience in a stunning setting.The extensive new tropical gardens create a serene and inviting atmosphere, offering a wonderful base from which to explore all the remarkable attractions and natural beauty that the Top End has to offer.Job DescriptionHandle enquiries for bookings via fax, email and phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours) following hotel reservations policy.Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.Assist in Front Office as required, especially with guest check in and check out during peak periods of activity.Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue & Reservation Manager and Front Office Manager is informed of any guest feedback.QualificationsExperience in a similar reservations environment, alternatively, customer service experience is required, preferably in a Hotel environment.Strong knowledge of computer systems including Microsoft Office.Competent knowledge of OPERA Cloud preferred.Fluent orally & verbally in English, with other languages well regarded.Experience providing prompt and efficient service including upselling advantages.Additional InformationWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.Aboriginal & Torres Strait Islander people are strongly encouraged to apply.