.. 1. Experience in delivering exceptional customer service 2. Experience in sales (Preferred, but not essential) 3. The position will be subject to relevant pre-employment checks and must maintain a current working with children check 4. The successful applicant must hold or be willing to attain first .. read more
Job Description Reporting to the General Manager, you will guide the Food and Beverage Team across multiple facilities to delivery an exceptional experience for all team members and resort guests, play a leading role in designing & executing the Food & Beverage Operations within the resort. A key focus of this position will be to: Ensure the Food and Beverage Department represents the core values of NRMA in terms of professionalism, cleanliness and guest experience. Maintain these standards whilst working within monthly financial budgets set by NRMA. Work professionally alongside the Chef, Resort Management and Events Team, to create industry leading outlets and functions, and Create and maintain a positive, dynamic working culture that creates moments of exceptional quality. Key responsibilities include: Overseeing and managing food and beverage staff. Overseeing and managing stock for the bar(s) in line with departmental COGS. Conducting training for new staff members. Overseeing and managing the operations of the bar. Supervising shifts/rosters to enable the Restaurant to operate to the demands of the resort and business opening hours in line with departmental wage costs. Organising and placing orders with all suppliers in accordance with business demands. Conference Room Set up and ability to follow C&E sequence of service. Maintaining communications with General Manager to work toward a positive outcome for all the needs of the business. Making sure Rosters are published a fortnight in advance. Conducting staff meetings on a monthly basis to make sure all staff are aligned with upcoming operations and Food & Beverage strategy. Ensuring the department cash reconciliation is accurate and balances. Complying with any reporting set out by NRMA and the resort management. Managing risks & hazards promptly to ensure a safe working environment. Complying with Food Safety laws & legislation for the safety of our guests. Ensuring all team members comply with the responsible service of alcohol. Managing the register for staff who hold a Responsible Service of Alcohol certificate. Qualifications Ideally, you will have previously managed or held a senior role in a Food and Beverage department you are now ready to move into a role where no one day will ever be the same! Your hands on experience will assist in leading & mentoring the department to success. Additional Information The Perks! NRMA Group Benefits, Blue membership, Roadside Assist, discounted insurance and more Great team culture Accommodation discounts to all Park locations across Australia We offer competitive employment terms and ongoing support from our Operations staff who will induct you to our company and methodologies. We also provide continued support and guidance in such areas as Marketing, IT, Human Resources, Finance and Health and Safety. For further information about NRMA Holiday Parks and Resorts you can visit our website www.nrmaparks.com.au If you would like to be a part of our team, please apply, with a cover letter and current resume. Please Note: All successful candidates at NRMA Parks and Resorts will be subject to a mandatory pre-employment screening process. We are proudly diverse and are committed to fostering an inclusive culture where all people are valued, respected and able to contribute their talents to drive organisational performance. We encourage applications from people from diverse backgrounds including Aboriginal and Torres Strait Islander people. We thank you for your application in advance. Due to anticipated high volume of applications, only successfully shortlisted candidates will be contacted.