Customer Care Manager

About the role: We are seeking a Community Case Manager to join our team and play a vital role in supporting elderly people in the community to live independently and with dignity in their own homes. As a Community Case Manager, your primary responsibility will be to manage a portfolio of community-based elderly customers with Home Care Packages. You will assess their needs, develop personalised care plans, and manage budgets to ensure each customers' unique requirements are met. Your role will also involve signing up new customers and proactively managing existing ones, whilst maintaining a person-centred approach. Collaboration and coordination with Nurses and Allied Health professionals will be crucial to delivering comprehensive care. In this permanent full-time role, you will have the flexibility to manage your own schedule each week, whilst working autonomously from home and within the community (approx. 50/50 split). You will work with customers across Gosford and the surrounding suburbs. About You: Previous experience in community-based case management is preferred. Experience with Home Care Packages is desirable. Current driver’s licence and a reliable vehicle with insurance. Strong communication skills, both verbal and written. Demonstrated empathy and compassion. Excellent problem-solving abilities and critical thinking skills. Good organisational and time management skills. Cultural competence and the ability to work with diverse populations. Advocacy skills to ensure clients' needs are met. Collaboration and teamwork skills to work effectively with interdisciplinary teams. About KinCare: We have a 30-year track record of supporting older Australians to live independently. We’re committed to improving the quality of life and health & well-being for our customers through tailored in-home care services. It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family-orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility. Prior to commencement, every successful candidate must complete a mandatory National Police check, Work Rights check and provide proof of COVID-19 vaccination. If this sounds like the role and workplace for you, apply now! For more information, visit www.kincare.com.au or contact our Talent team at talent@kincare.com.au. We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.