Product Support Specialist

About the jobHusqvarna Division is on the journey to becoming the top brand in the market for our customers and dealers. The organization is living a transformation when it comes to its structure and focus, and we want you to join us in this pivotal moment.In this position you will be a Product Support Specialist for the Light Agriculture & Pacific Business Unit, dedicated to contributing to the productivity and effectiveness of our staff, business partners and end customers on small farms, in plantation forestry and in commercial green space maintenance, executing on the agreed strategy to enhance the brand experience for all stakeholders. Responsible for managing the product quality continuous improvement process you will respond to market feedback in a timely and constructive manner, initiate and manage product improvement projects approved in the Product Improvement Arena and ensure all new product projects managed by the business unit meet brand values and quality expectations. You will also support other functions to improve dealer partner workshop and service strategies with a focus on promoting digital systems, genuine parts, and service for end users. Communication and feedback will be key to build trust and support within our distribution network and with internal stakeholders.Key ResponsibilitiesManage and respond to quality issues identified in the business unit markets. For Light Ag CSU product platforms, and together with other BU Technical support teams.As part of the new product Go to Market project team, working with the Light Ag CSU, manage product quality reviews, serviceability, parts stock recommendations, and service checklists on new product projects.Develop specific Quality Assurance recommendations for new product projects including lessons learned.Improve product Service Call Rate, and other quality metrics, data collection and country reporting processes to help identify and prioritize Product Improvement projects.Ensure all service bulletins and other technical documents are up to date and amended to reflect all product changes.Report major technical issues to relevant stake holders to ensure transparency.Coordinate and propose resolutions to technical or performance issues that support our customer focus objectives.Ensure all relevant stakeholders are kept informed of actions and progress on PI Projects.Light Ag & Pacific Business Unit PI Arena ownership and chairperson. Other BU PI Arena participation.Relevant backgroundBachelor’s degree in mechanical engineering, or related area.Proven experience (at least 3 to 5 years) in product and after sales support.Fluent in English (preferably also additional languages).Project management (i.e., initiating, execute and follow-up projects). Location: Huskvarna. For the right candidate a remote/hybrid working model can be discussed.Who You Are!You are hands-on, believe people can learn and develop by doing, and you lead by example. You are solution-oriented, making a difference for internal and external customers through your curiosity and ability to provide solutions. Your business acumen makes you understand business operations to match product quality improvement opportunities and ramp up projects to grow sales and profitability. You truly enjoy business analysis, business cases and dashboards. Your critical thinking enables you to assess status quo and ways to promote business change management. You are a genuine team player, have strong interpersonal skills, accomplishing your work goals by collaborating and seeking collaboration.Our team is a diverse group of individuals where we genuinely believe in being empowered and where your knowledge, ideas, and personality is a success factor. The Light Agriculture & Pacific Business Unit leads business operations in emerging markets, from Asia to Latin America and Eastern Europe as well as mature markets in the pacific region including Japan, Australia and New Zealand, your availability to travel and your genuine interest and respect for different cultures and environments are crucial for this position.Your ApplicationDoes this sound like the opportunity you been waiting for? Don't hesitate to apply as soon as possible. Please submit your CV and Cover Letter. We do not accept applications via e-mail due to GDPR regulationsIf you have any questions regarding the position, please contact Stephen Clark - If you have any questions regarding the recruitment process, please contact Talent Acquisition Partner, Sebastian Glaas - What happens after you applied? In this process we are applying for an ongoing selection, so please apply today. If we believe you are a potential candidate for the role, you will be, or have been, invited for an initial interview. If you aren’t chosen to proceed in the process, you will be informed of this at the latest when the position has been filled. Last date to apply:06 May 2024