Customer Service Consultant

Passionate about delivering exceptional customer experiences? Love supporting customers through the good and bad?   We've got you covered. Benefits! Permanent, full time - 37.5 hours/week $68,565 package Parramatta, NSW (hybrid working available & plenty of free food onsite for those office days!) Discounts on gym memberships, health, life, travel and pet insurance Monthly social outings and activities, free Linkedin Learning Free LinkedIn Learning and L&D opportunities Your Next Role This role sits in their upbeat and diverse contact centre, where people from all walks of life work closely together, striving to provide members with a compassionate and personable experience.  If you love going the extra mile for members on a genuinely lovely team, then this one's for you.  Answering inbound calls from existing and potential insurance members Applying empathy, active listening and problem solving often dealing with sensitive calls and vulnerable members Handling membership applications, claims requests and/or inquiries Resolving member queries with accurate information Training & Support: Mon-Fri 8.45am-5pm onsite for first 3 months (then working 2 days in office, 3 from home) Gradual learning of products and services starting in classroom style, listening & shadowing calls, theory and consistent support Supportive, diverse and bubbly team environment (anyone we've met there has genuinely, positive and good energy)  What You Need:  Someone with a minimum of 6-12 months recent Customer Service experience (within last two years). lnsurance or contact centre experience is beneficial but not a must. Positive can-do attitude. Passion for delivering exceptional customer experiences. A natural conversationalist, with a strong ability to empathise , understand member’s needs and provide tailored solutions. Problem solver,  comfortable and capable of thinking on your feet while dealing with vulnerable members. Committed to customers and to your role. Exceptional communication skills both verbally and written. AU or NZ Citizenship, Permanent Residency or 2 years remaining on valid working visa as this is a permanent position. Available to work 37.5. hours full time each week (Mon-Fri rosters across 8-8 & Sat 9-5) What Next? Apply now and kick start your Weploy journey with one of our dedicated Talent team members