Quality Assurance Associate

About us At PharmaCare , we inspire people to be the best, healthiest and happiest they can be. As an Australian born and built success story we are proud of our heritage and remain a 100% Australian owned and family operated business. We are home to some of Australia’s most well-known and trusted brands including Nature’s Way, Bioglan, Sambucol, Norsca, Brut, Skin Doctors, Naturopathica, KP24, Aquasun, Promensil, BioMedica, Medlab and many more.  Our success comes from our performance led culture, and we want our people to succeed. We encourage ownership and integrity with an entrepreneurial flair.  Based on the Northern Beaches we live the life we promote. We are family owned with a global reach, our products are found in pharmacies, supermarkets, department and variety stores all over the world. Extras we know you’ll love On site 3 level gym with dedicated personal trainers and daily classes Full time barista with free coffee and free smoothies Generous monthly product allowance to support your health and wellbeing Paid parental leave, subsidised health and salary continuance insurance Flexible working hours Secure onsite parking Employee assistance/wellbeing initiatives Ongoing training and development programs Leave loading About the role You will work within the science teams at PharmaCare as a member of the Quality team. The Quality team is critical to ensuring we maintain the highest standards of quality in our various products including all the checks and balances that happen prior to each product release to market. As an FMCG organisation we are a fast paced and busy environment. We have a lot of innovation and hence new products launching all the time and it is our role in Quality to ensure checks and balances are in place to meet the high quality standards our consumers have come to expect. As part of our role in Quality we consistently receive consumer feedback which supports our continuous improvement goals. Reporting to the Quality Manager your primary role will be to work through the consumer feedback, investigating any product concerns and liaising with key stakeholders to uncover any quality risks or opportunities for improvement. You will need to ensure that all your findings are entered into our systems, which is a critical part of our compliance obligations under the therapeutic goods association rules. In this role you will liaise with the Naturopaths that work on our consumer care line. Their role is to liaise directly with the consumers. You will also liaise with Technical Services and Pharmacovigilance, among others, depending on the matter you are investigating at the time. You will work with supportive leadership who will ensure you receive training and ongoing support to be successful in your role. About you You have a positive attitude, enjoy learning and problem solving and, adapt to new systems and processes quickly. Other key criteria that will support your success in this role: Excellent written communication skills essential Qualification, or equivalent experience, in a science related field essential e.g. pharmacology, nutrition and dietetics or life sciences Exposure to a quality management system highly desirable  Must be motivated and organised with great attention to detail Exposure to working in a science related field highly desirable