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_FSR Group Services (First Security Response) _have been operating since 2010 across all facets of security services and solutions.
Our clients have always said our results-oriented approach and professional, yet friendly staff is what sets FSR apart from our competitors. The staple of our business is based on a combination of things, and it all starts with our quality people, top of the line training, customer service, innovation and state of the art technology.
Our commitment to protect people and property with integrity, professionalism and quality services is more than a motto. Our work has been recognized at a local, regional and national level. Join a 100% South Australian owned and operated company!
Key Responsibilities :
- Technical Assistance:_
- Diagnose and troubleshoot technical issues related to hardware, software, and network systems.
- Issue Resolution:_
- Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
- Escalate complex problems to higher-level support teams when necessary.
- System Maintenance:_
- Perform regular maintenance and updates on IT systems and software.
- Monitor system performance and ensure systems are running optimally.
- Documentation:_
- Maintain accurate records of customer interactions and technical issues.
- Document troubleshooting steps and solutions for future reference.
- User Training:_
- Provide training and guidance to customers on the use of IT systems and software.
- Create user manuals and instructional materials to assist customers.
- System Configuration:_
- Assist in the setup and configuration of new hardware and software.
- Ensure proper installation and functionality of systems for customers.
- Remote Support:_
- Utilize remote access tools to diagnose and fix issues on customer systems.
- Guide customers through troubleshooting steps over the phone or online.
- Security and Compliance:_
- Ensure IT systems and customer data are secure and compliant with company policies.
- Educate customers on best practices for maintaining security and privacy.
- Inventory Management:_
- Keep track of IT equipment and software licenses.
Qualifications :
- Proven experience in a technical support role or similar positions.
- Strong understanding of IT systems, hardware, and software.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills and customer service orientation.
- Ability to work independently and manage multiple tasks effectively.
- Experience with electronic security systems is a plus.
- Relevant qualification / degree required
Benefits :
- Opportunity to work with a dynamic and growing business.
- Professional development and career advancement opportunities.
How to Apply : We look forward to hearing from you!
Pay: $70,000.00 - $80,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Supplemental pay types:
- Overtime pay
Experience :
- technical ICT: 1 year (preferred)
Work Location: In person