Customer Service Officer

Capital SMART is still leading the way in accident repair technology! We’re proud of our strong partnerships and growth that continues to be enabled by our 1500 + team members across Australia and New Zealand. We maintain our focus on innovation and seek to positively influence the industry. Join us and you’ll be provided with uniforms, training, career development, ongoing support, staff discounts, flexible rostering and regular incentive programs. We now have an exciting opportunity for a Customer Service Officer to join the team in Dandenong. You will be the first point of contact for our customers, providing up to date information about their repairs and instilling confidence that the customer has left their car in very capable hands. Additionally, this role will include (but not be limited to); Role responsibilities Ensuring the environment is always customer friendly. Checking in all customers as they present for their assessment. Providing a caring and professional service during all customer interaction Managing the customer return to collect vehicle once repairs are completed and addressing any concerns. Does this sound like you? Have previous experience in a customer facing, fast paced environment. Strive to achieve a positive customer experience in every interaction. Have high attention to detail. Be organised and possess exceptional time management skills. Able to build rapport in person as well as over the phone. Work well in a team.  Benefits Reward & recognition including service awards. Career development and training, often promoting from within. Referral bonus for recommending a friend to work with us - Up to $2000 per referral. Discounts on parts and tools Uniforms provided. 24/7 professional counselling for Team members and their immediate families Guaranteed XMAS / New year shutdown period. Free lunch, provided by the manager once a week. More than 50 sites across Australia and New Zealand We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. Capital SMART is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation. No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places. Apply Now! Email:brenda.bradley@capitalsmart.com.au