Customer Service Coordinator

Our client, creates, and distributes luxurious bath, body and lifestyle products that take one on an indulgent sensory journe, and are now seekign a Customer Service Coordinator.

In this diverse role, you will be an active member of the team working closely with both internal and external associates. This role is a combination of customer service and sales administration support. You will be working in a busy and varied environment. You are expected to be a part of a high-performance working culture ensuring top quality customer service is maintained.

A self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time. You also enjoy keeping busy and working in a supportive team environment.

Key Responsibilities

• Order processing end to end (systems used are SAP & Field Folio)
• New customer set up and follow up.
• Price maintenance via internal systems.
• Report generation to support field sales team members.
• Follow up in a timely manner all internal and external sales queries.
• General reception duties.
• Liaising with supply chain ensuring all orders are processed in a timely manner.
• Following up new account leads and order generation.
• Provide field sales support to all sales representatives.
• Management of returns and pickups
• Liaise with couriers including tracking and tracing.

Technical Capability :

• Requires Intermediate SAP, Excel and Word experience

About You :

• Ability to multitask and work to deadlines.
• Demonstrated experience or an aspirational drive to sell and provide a great customer experience
• Previous experience in a customer service environment
• Competent in using CRM computer systems or the ability to quickly learn complex computer systems
• Ability to work in a team environment
• Ability to adapt positively to frequently changing work practices and needs

melbourneemploymentagencies

melbournerecruitmentagencies

** Superior People Recruitment are a leading Melbourne Employment Agency.