Customer Support Representative

Hitachi BenefitsTWO bonuses a year: Potential to earn biannual bonuses providing increased earning capacityCompetitive pay rate: A rewarding above ‘award’ base pay rate + 11% SuperHealth: Discounted Medibank health insurance policyWellness program: access to Employee Assistance Program Stability: Permanent Full-Time Position in a leading OEM with long-term job securityUniform: Generous uniform supplied with Full PPE Training and Development: Continuous training and upskilling with real career development opportunities, Start your rewarding career now!Home Electrical Appliances: Employee exclusive staff discounts on Hitachi goods Company culture: Supportive management who value your input in finding new and improved ways to achieve success. Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work!About the OpportunityDue to the growth of our business, we have an exciting opportunity for a Customer Support Representative to join our Emerald team. Predominantly servicing the needs of our mining customers, you will be the first point of contact for our company and the integral link for supporting our valued customers. The role will provide holistic OEM customer and technical support for our valued mining customers, and your previous experience with off-highway electric drive haul trucks and hydraulic excavators will enable you to be successful in this customer-facing role.About you – if you consider yourself to have the following, then we want to hear from you! Safety Commitment – Proactive awareness and total commitment to Hitachi’s number one priority – always exercising a high standard of precaution and duty of care to yourself and for others around you Technical Knowledge – Trusted to provide holistic technical advice on electrical, hydraulic and mechanical components for Hitachi’s large off-highway truck and hydraulic mining excavator rangeProject Coordination –assist with the planning and execution of major maintenance events by liaising with relevant site representatives, while working collaboratively with the Service and Parts departments to meet and exceed customer expectationsAttendance at customer site meetings as required to resolve technical issuesTrade Qualified – Minimum mechanical or electrical trade qualifications Positively enabling the customer partnership by actively chasing improvement opportunities and timely resolution of queries Personable and Professional Communication Skills – Communication and self-organization will be your strength as you plan and prepare relevant documentation related to machine performance, customer products, workmanship, warranty and diagnostic informationHere at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people.