Intake Coordinator

District 360 is dedicated to empowering individuals with disabilities, striving to enrich their lives. We are actively seeking a compassionate and devoted Intake Coordinator to join our vibrant team. This pivotal role entails being the initial point of contact for our clients, playing a crucial part in guiding them through the service intake process and ensuring they receive the necessary support.

Responsibilities :

• Initial Client Assessment : Conduct comprehensive assessments of potential clients’ needs and eligibility for services.
• Information and Referral : Provide accurate and up-to-date information about available services, and refer clients to appropriate resources and programs.
• Documentation and Record Keeping : Maintain detailed records of interactions, assessments, and referrals to ensure continuity of care and compliance with policies.
• Coordination with Service Providers : Work closely with therapists, social workers, and other professionals to coordinate services and develop personalized care plans.
• Client Follow-up : Regularly follow up with clients to assess their satisfaction with services and make adjustments as necessary.
• Advocacy and Support : Advocate on behalf of clients to ensure they receive the services and support they are entitled to.
• Community Outreach : Engage in outreach activities to raise awareness about the organization and identify individuals who could benefit from our services.

Qualifications and Skills

• Education : Bachelor's degree in Social Work, Psychology, Rehabilitation, Special Education, or related field preferred.
• Experience : At least two years of experience in social services, disability services, or a similar role.
• Communication Skills : Exceptional interpersonal and communication skills, with the ability to effectively communicate with clients, families, and service providers.
• Organizational Skills : Strong organizational and time management skills, with the ability to manage multiple tasks and prioritize effectively.
• Empathy and Sensitivity : Demonstrated empathy and sensitivity towards the needs and concerns of individuals with disabilities.
• Problem-Solving Skills : Ability to analyze situations, identify challenges, and develop practical solutions.
• Knowledge of Disabilities : A solid understanding of various disabilities and the challenges they present is essential.
• Computer Literacy : Proficiency in using computer systems, databases, and office software to maintain records and manage information.
• Flexibility : Willingness to adapt to changing circumstances and client needs, including availability for occasional evening or weekend work.
• Teamwork : Ability to work collaboratively in a multidisciplinary team environment.
• Certifications : Relevant certifications or training in disability services are a plus.

Intake Coordinator

• NDIS Registered Company

District 360, NDIS registered company is currently seeking a dedicated and compassionate Intake Coordinator to join our dynamic team at a leading disability services company. This crucial role is at the forefront of our participant interaction, playing a vital part in ensuring that individuals with disabilities receive the care and support they need to live fulfilling lives.

Key Responsibilities:

• Referrals : Act as the first point of contact for referrals from various sources, ensuring a smooth and efficient process for potential clients to access our services.
• New Client Intakes : Conduct comprehensive intake assessments for new participants to understand their needs, preferences, and goals. This involves coordinating with other team members and external partners to facilitate service provision.
• Existing Client SA Renewals : Manage the service agreement renewal process for existing clients, ensuring continuity of care and addressing any changes in service requirements.
• Annual Client Feedback : Implement and oversee annual feedback mechanisms from participants to gauge satisfaction with services and identify areas for improvement.
• Business Development : Contribute to the growth and development of the business by identifying opportunities for service expansion and enhancement based on participant needs and market trends.

Qualifications and Skills:

• Sales Experience : Proven track record in sales or similar roles, demonstrating the ability to promote services effectively and achieve targets.
• Customer Service : Excellent customer service skills are essential, with the ability to communicate empathetically and effectively with clients, their families, and caregivers.
• KPI Driven : Must be results-oriented with a strong focus on meeting or exceeding set key performance indicators related to client intake and service provision.
• Team Collaboration : Ability to work collaboratively in a team environment, contributing to positive outcomes for participants and the organisation.