Guest Experience Host & Face to Face Lead Generator Team Leader

We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Go where opportunity is always onIf you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Surfers Paradise team as a Guest Experience Host & Face to Face Lead Generator Team Leader today!How You'll ShineManage the activities and performance of the Guest Experience Hosts in the absence of the Guest Experience Host ManagerSchedule onsite resident guests to Owner Updates or regular Club presentations, as appropriate, during the guest’s stay at the resort propertGreeting and registering of owners and guestsProviding information on local area attractionsCompletion of all department-related paperworkUsing all communication equipment including telephones, facsimiles and computersMeet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestreamEstablish commonality and build rapport with your customers to ensure an exceptional experience is deliveredWork closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in processClearly articulate the benefit of traveling within Wyndham Destinations communityMeet targets and KPI's as set by the businessThis role requires you to be available for weekend and public holiday shifts.How You'll Be RewardedBuild your career with a value-driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:Professional development fundingDiscounted hotel stays across Australia, Fiji, New ZealandGreat career development opportunitiesWhat You'll BringTo be successful in this role, you will be:Previous experience within a similar hotel positionGenuine passion for customer service and the local areaExcellent communicator with strong interpersonal skillsEnthusiastic, self-motivated and positive individualImmaculate presentation and professional grooming standardsHigh levels of computer literacyPrevious experience with a PMS system (Hirum, Fidelio, Opera etc) advantageousHave the ability to recognize and solve problems in the workplaceAbility to work a flexible schedule, including nights, weekends, public and school holidays.Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.