National Account Manager - Sydney

Cabin Services Australia is Australia’s leading provider in cabin cleaning and ancillary services in the aviation industry across Australia. We service over 50 International and Domestic airlines with more than 500 flights per day and the number one priority is to provide on time servicing at the highest possible standard.   An exciting opportunity now exists for a  National Domestic Account Manager  to join our team on a fulltime basis. While no two days are the same, you will ultimately have a passion for negotiating B2B and the ability the analyse performance metrics to drive innovation within our business. The ideal candidate will not be afraid to roll up their sleeves and be operationally savvy as this role is an integral part for our people.   Key duties and responsibilities: Collaborate with internal and external clients on a regular basis to maximise satisfaction on service level agreements  Working with local station management teams to ensure the delivery of client SLA’s are executed Ensure that partner accounts are serviced in accordance with KPI’s and SOP’s  Ensure account holders are up-to-date with accounts, payments and any changes Problem solve any issues as presented Contribution to choosing the best services and products to support best outcomes  Strategically plan and execute profitable growth by building a pipeline of new partners To be successful in the role: Previous experience in a customer-focused role  Must have extensive exposure in the aviation industry Excellent communication skills, both written and verbal Strong computer literacy skills including Microsoft office suite Solid interpersonal, communication and influencing skills combined with planning and time management skills Sound knowledge working towards targets, deadlines, KPI’s Proven ability to exercise discretion Willing to travel to stations at short notice In return we offer you an opportunity to work for a growing and successful business with a friendly working environment and continuous support from the executive management team.