Senior Claims Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based in any one of our Australian offices , you will help make a positive impact on someone’s life and feel great satisfaction knowing your hard work has a purpose. Every day our Case Managers help coordinate, negotiate, and facilitate an injured worker’s recovery and return to work. From an injured Police officer to a builder, hospitality worker to a farmer - you name it, we help. As a senior team member, you’ll provide coaching and handle escalations. Join us in this impactful role where your expertise matters. We have opportunities available in our Australian offices across New South Wales, Queensland, Victoria, and Western Australia with a generous relocation allowance on offer for eligible candidates . This will be a full time, permanent position with flexibility to WFH (work from home). YOUR RESPONSIBILITIES Pro-actively manage a portfolio of workers compensation claims to achieve the optimum outcome of early and sustainable return to work with reasonable claim costs Collaborate with medical professionals, employers, brokers, rehab providers and other stakeholders to create an effective Return to Work strategy Assist the worker and employer with the claim process, providing support, managing expectations and ensuring timely access to required services to support return to work and injury recovery Administration tasks aligned to the management of a portfolio including processing payments, reviewing documentation received for the claim, sending relevant correspondence and recording action taken in line with insurance scheme requirements Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments Respond to escalations and provide coaching and mentoring to other members of the team ABOUT YOU Minimum 3 years of experience working within the New Zealand Accident Compensation Scheme An empathetic, resilient, and motivational approach to provide customer centric support A driven professional with highly developed written and verbal communication skills Careful consideration to detail with a high concern for accuracy. Strong stakeholder engagement and management A team player who likes to work collaboratively and can also work independently WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: • A vibrant, collaborative innovative team culture • Flexibility with opportunity to WFH when you are fully trained in your role. • A corporate wellbeing program with discounted health insurance and gym membership • Access to discounts at over 350 retailers through our Rewards Hub program • Entitlement to an annual tenure and performance-based recognition reward • Comprehensive learning and development support • Companywide events to celebrate success. • Quarterly Reward and Recognition Awards • Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.