Revenue Protection Manager

About the Role:Reporting to the Chief Operating Officer and supporting A2B Corporate Transport, Payments and Product Owner management teams, this role will be accountable for developing and executing risk strategies for the mitigation, detection and response to fraud, product abuse and chargeback activities. This role will lead a team of four.Key Responsibilities Define and develop cross-functional business processes and service level agreements to both internal and external stakeholdersMonitor internal fraud prevention and risk protocols to ensure they are highly effective in mitigating payments related risks, fraud, product abuse and protecting revenue loss across the businessConduct in-depth user activity investigations through analysis of disparate sources of data (customer support tickets, trip activity, network/operator analysis etc.) in response to internal and external escalations, and apply learnings to enhance the processCollaborate with third parties (banks, law enforcement, etc.) regarding fraud investigationsIdentify and implement risk strategies & corrective actions to mitigate drivers of compliance and fraud risks, whilst ensuring optimal detection of fraudulent transactions and maintaining a seamless client and partner experienceMaintain up to date knowledge of the payments fraud environment in which A2B payments products operate. About You: To excel in this role, you should have: Demonstrated strong people management and leadership experience5-10 years’ experience in managing a Risk, Trust and Safety, Fraud and/or advanced Customer Support teams handling incident investigations OR other relevant investigations experience roles.Demonstrated Business Process Re-engineering experience/Project Management abilitiesExcellent business communication and stakeholder management skillsStrong customer focus and a passion for delivering exceptional serviceProactive mindset with a drive for continuous improvement Why Join A2B: Join a leading ASX-listed company at the forefront of the personal transport industryContribute to cutting-edge technology solutions used by taxis globallyWork in a dynamic and collaborative environmentOpportunity to lead and manage the mitigation, detection and response to fraudDrive innovation and contribute to the growth and success of the organisationCompetitive compensation package and benefits If you are a driven professional with a passion for risk mitigation, we invite you to join our team. Apply now to be part of our exciting journey!