IT Support Analyst

IT Support Analyst – 24/7 Service Desk Contract 6 Months Mining Tier One Client Perth, CBD Our client, a Tier One Mining Operator, is looking for a new IT Support Analyst to support the business and process critical systems. This role represents the front-line support for the business at a global scale, acting as the single point of engagement and business facing side of Technology & Autonomy. Shift Pattern: - 4 days on/4 days off - 4 days on/4 days off - 4 nights on/4 nights off - 4 nights on/4 nights off - Repeat cycle Key accountabilities will include: * Act as initial point of contact for global Technology related issues, providing first contact triage, effective troubleshooting through to resolution or providing informative handover & escalation to a relevant support team in an efficient and effective manner. * Maintain polite and courteous relations with customers and business support at all times * Strive to excel by meeting or exceeding Service Level Objectives in a high paced environment * Clear and concise ticket management at all times * Actively follow and review process documentation * Work as a team and coordinate supporting with the wider technology and Business Support teams Qualifications and skills required: * Minimum 3 years of providing outstanding technical and customer support experience at an enterprise level * ITIL v4 foundation (minimum) * MTA: Windows Operating System Fundamentals (required) * Ability to provide resolution on first call through extraordinary troubleshooting capability * Ability to work as a member of a multi-disciplinary team while aspiring to lead by example, through the process and continual process improvement * Strong time management skills and have an ability to work to often tight, and multiple deadlines * Proven ITSM ticket management skillsets, capturing clear and concise details including a solid understanding of incident, task and problem management * Excellent descriptive and point driven written skills with strong people focus including a high level of understanding communication and able to demonstrate the ability to address audiences of all backgrounds Candidates required to have full working rights and candidates based in Western Australia are preferred due to required in office presence.  Due to high volume of responses, shortlisted candidates will be contacted directly. This position has been brought to you by Rebecca Blake, Technology Recruitment Consultant at NES Fircroft. Reach out to Rebecca for further information on application process. With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.