Supervisor at The Pancake Parlour (Plenty Valley)

We are stacked with opportunities! At The Pancake Parlour we provide:

• Amazing discounts on our Lovely! menu items
• Career development - our CEO, HR Manager, Director of F&B and many of our Restaurant Managers began their careers with us as waiters, kitchen hands or Supervisors
• The opportunity to gain valuable experience in areas like leadership - learn skills that are transferable to any industry!

You will thrive in this role if you:

• Are a natural people person with a flair for customer service
• Are a big believer in putting the customer at the heart of everything you do
• Encourage a positive and fun team culture
• Enjoy being a team leader
• Have experience working in hospitality (previous supervisory experience advantageous)
• Aren't afraid to get on the tools and get your hands dirty

The Supervisor's main focus is:

• Ensuring that all customers receive excellent service.

• They also have accountability for the following statistics on their shifts:

• Cost of wages

• Average spend per customer

• Total gross profit

• Number of up-sells and second orders

Benefits :

• Employee mentoring program
• Free drinks
• Free food
• Professional development assistance
• Referral program

Schedule:

• Shift work

Supplemental pay types:

• Penalty rates
• Tips

Work Authorisation:

• Australia (required)