Customer Service Representative

Brickworks VIC is seeking a passionate and confident Customer Service Representative to join our dynamic call center team in Wollert.  Reporting to the Customer Service Manager, you will play a pivotal role in assisting both internal and external customers with a diverse range of enquiries related to our extensive line of building products.  You will also ensure a seamless and exceptional customer service experience across various communication channels, including phone and email. Duties include but are not limited to • Provide exceptional service to both internal and external customers. • Respond promptly and courteously to inbound calls and emails. • Represent Brickworks as a front-line representative, contributing to business development and growth. • Maintain up-to-date knowledge of Brickworks products and services. • Assist customers with Service requests, Order Management, Job Scheduling for installations/deliveries. • Perform accurate data entry for orders, credits, returns, stock, and pricing inquiries. • Support Sales Representatives as needed. • Ensure office, work areas, and displays are consistently safe, tidy, clean, and presentable and assist with reception duties. Success Requirements  • Strong knowledge of building industry and of building products (preferred). • Tertiary qualification in a related discipline (preferred). • Proficient in using Microsoft Office Suite. • A passion for delivering exceptional customer service. • Strong time management, administration, and organisational skills. • Excellent attention to detail. • Ability to complete multiple tasks with varying levels of priority. Why join us? • Incentive: Get a sign-on bonus of 1 week's extra pay for eligible new employees. • Charitable Partnership: Proudly support Children’s Cancer Institute (CCI). • Inclusivity: We value diversity and maintain an inclusive workplace. • Family Support: Enjoy our company parental leave scheme. • Employee Benefits: Join the Brickworks Employee Share Plan (for eligible employees). • Recognition: Celebrate success with Employee of the Year and Values Recognition Programs. • Growth: Ongoing education, training, and career progression opportunities for all employees. • Support: Access support programs for you and your family through our EAP provider. • Discounts: Product Discounts are provided for staff and family and friends of staff. Who we are   Brickworks is one of the Australia’s largest and most diverse building material manufacturers, housing some of Australia’s best-known building material brands.  With a broad product portfolio including clay bricks & pavers, concrete masonry blocks, retaining wall systems, stone, roof tiles, and timber battens; Brickworks operates manufacturing and sales facilities across Australia and North America, being uniquely placed to service the demands of the building industry. How to Apply You will need to be an Australian or New Zealand citizen or Australian permanent resident to apply.  Submit your resume and cover letter via the “Apply” button.  For more information about Brickworks please visit our website https://www.brickworks.com.au/  Brickworks does not accept unsolicited applications from employment agencies.