Customer Service Officer

Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula. We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts sector.Our leadership team is committed to building an engaged and collaborative culture where innovation and being future focused are the norm. If you want to help shape the future of Frankston, now is the time to join our team!About the positionCouncil’s Customer Experience & Transformation Department is looking for a Customer Service Officer who will be responsible for ensuring an enhanced customer experience for the community and visitors who interact with Frankston City Council across a broad range of service platforms.Your main responsibilities will include: Responding to, referring and resolving enquiries from the public in an empathetic and timely manner;Providing information on Council’s services and facilities to customers and Council officers;Resolving general telephone, counter and online enquiries from the public and provide written responses within the agreed corporate guidelines; andProcessing payments received from the public, ensuring they are receipted according to Council’s procedures. This is a Permanent Full-Time role working hours per week, Monday - Friday.About youAs the successful candidate, you will have: A demonstrated commitment to delivering an excellent standard of empathetic customer service;High level organisational and well-developed administrative skills;Technological skills to fulfill the requirements of the position; andWell-developed verbal and written communication skills.