Workshop Manager

We are seeking an experienced Workshop Manager for our client, who are innovators in the camping / caravan industry.

Main responsibilities will include;

• Schedule, oversee and complete (as required) the preparation and delivery of new campers, hybrids and caravans.
• Documenting quality issues in CRM and working with National Workshop Manager to reduce the number of incidences
• Provide handover of new campers to customers / assign handovers to Workshop team to complete with customers
• Schedule and where required, completion of warranty work including documentation, servicing, installation and insurance work, invoicing and customer communication
• Travel as required to meet with manager, attend conferences and expos
• Providing technical product training and knowledge to internal staff
• Assist with video creation for social media content
• Trouble shoot customers concerns over the phone
• When possible, assisting customers with product queries and exploring upsell opportunities with existing customers
• Assist customers with queries on parts required and pricing. Order parts with suppliers in conjunction with Accounts and Admin

You will need to display;

• High level of attention to detail to ensure work is completed without error in the first instance meeting requirements and checklists
• Able to identify product faults when following a check-list
• Positive attitude
• Willingness to learn new knowledge and skills
• Strong customer service skills
• Excellent time management
• Self-motivated and self-managed
• Good planning and organising skills
• Willingness to take on extra responsibility as needed
• Reliable, honest and trustworthy
• Neat and tidy personal presentation
• Knowledge and personal use of camping products including 4WDs, camper trailers, caravans and camping accessories desirable
• Moderate computer skills ie. Word, Excel, Xero

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