Credit Management Officer

About the Role As one of our Credit Management Officers you will be responsible for the administration of BOQ's troubled and impaired exposures to effectively reduce bad debt and look to implement solutions with a customer centric approach to remediate delinquent accounts. With a clear understanding and adherence to compliance requirements, you will ensure all legislative requirements and BOQ policies are met at all times. You will be responsible for: Implementing the most appropriate course of action for resolution of delinquent or irregular accounts within the guidelines set Drive for better performance Ensure targets, SLA's and KPI's are met. Identifying and minimising potential losses via effective action Making sound decisions and recommendations based on an appropriate assessment of the customer's ability to pay and willingness to cooperate. Maintaining accurate and up to date records of all action taken including, phone calls and correspondence issued, within the BOQ systems Ensuring all accounts requiring legal recovery action are monitored within a timely manner Risk identification and management About you The ideal candidate will bring 1-3 years' experience in a similar role, with skills in the following areas: Understanding of National Debt Collection Guidelines preferred Knowledge of debt and securities enforcement practices and processes preferred Previous experience in a banking or customer service environment is desirable Previous experience in a collections and/or debt enforcement environment is desirable About Us BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities. BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve. Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group. Our Perks • Flexible working arrangements • Discounted financial products • Salary sacrificing options • Paid parental leave with no minimum • Purchase annual leave • Discounted private health insurance plan • Employee Assistance Program (EAP) • Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index How to Apply To apply for this role at #boqgroup, follow the links or apply via our Careers Page.  BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process. If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks. Please no agency applications.