Practitioner (After Hours Service). Full-time - WFH

About the RoleWe are seeking Practitioners to play a critical role in the delivery of the After-Hours Service (AHS) where you will provide support to clients, staff, and external stakeholders outside of business hours.In this role you will work in partnership with Foster Carers, children, and young people, LWB and relevant government agencies and stakeholders to respond and provide guidance to emergent issues arising afterhours, ensuring direction provided meets relevant standards of care and legislative frameworks required by the State / Territory Governments whilst giving priority to the protection and well-being of children and young people.Reporting to a Team Manager for After Hours Service, you will use key practice framework (training provided) to provide respond and guide callers with emergent critical situations arising after-hours, such as responding to trauma-based behaviours. The objective is to assist callers with any concerns or incidents which cannot wait until the next business day, to ensure clients, carers and staff are adequately supported.To be successful in this role you will demonstrate strong communication skills and will provide guidance and direction to staff working outside of business hours in response to emergent issues in relation to children, young people, and carers jurisdictions. About the RosterWe are seeking a full-time practitioner (76 hours per fortnight).The service was created to provide on-call support to our staff and carers who support young people and children in our Out of Home Care Services nationally. As part of this support, we will also provide an after-hours support between the hours of 4:00pm and 1:00am QLD Time Monday - Friday and 6:00am - 1:00am Saturday - Sunday. You will be working from home on a rotating roster. Shift times may vary due to national coverage and time differences.Key ResponsibilitiesRespond to all incoming after-hours enquiries in a professional and efficient manner, displaying effective communication and underpinned by key practice models including CARE and TCI (training provided)Apply understanding of key policies and procedures to emergent and critical after-hours responses, as relevant to each state’s legislative and regulatory requirementsRespond to child related enquiries afterhours from a child centred approach. This includes undertaking a range of activities such as:Understanding a child’s plans and assessments and providing direction and guidance to staff and carers in line with theseUndertaking risks assessment and planning in lieu of the aboveProblem solving alongside a young person to emergent issues outside of business hours ensuring their safety and well-beingIn a CARE informed way, building a relationship with carers in an effective and timely manner, to work in partnership with carers to support after hours calls:When responding to carer’s concerns, reiterate the pervasive damage of trauma, loss, neglect and abuse and the impact for a child or young personEncourage responses to promote high quality, safe care for children and young people that is focused on supporting positive life outcomesPlan and manage any emergency placements including a child or young person’s transition into a placement afterhours, facilitating introductory visits and ensuring the carers have all relevant information prior to the child/young person being placedBeing a point of escalation and reporting mechanism for critical incidentsProvide direction and advice underpinned by client’s plans and assessments to ensure safety and wellbeing for both staff and children and young peopleProvide staff working outside of business hours guidance and direction to emergent issues in line with pragmatic and legislative requirements across multiple jurisdictionsEnsure all necessary documentation and information such as call logs, incident reports, assessments, plans, file notes and other records are accurately recorded and inputted into relevant databasesSkills & ExperienceCertificate IV in Child, Youth and Family Intervention (Residential Care) or a recognised relevant qualification with relevant experience.Experience in delivering services within the child protection and out of home care sector including an understanding of the impact of trauma on children and young people, and complex behaviours.Experience working with individuals, families and communities from a strength-based, culturally appropriate perspective that are part of the out of home care sector.Demonstrated experience working in position that requires a calm, clear and measured approach to handling queries / customer support.Experience working in a dynamic, high volume work environment.Ability to provide clear and concise guidance and advice to customer queries, drawing upon established policies, procedures, and other resources.Demonstrated problem solving, conflict management and peer support skills.High level communication, influencing, liaison, negotiation, and mediation skills.Demonstrated experience working flexibly as part of a team to meet the changing business and operational needs.BenefitsOpportunity to build a high performing division within one of Australia’s leading Not for Profit’s.Salary packaging tax benefits, meal entertainment benefit, novated leasing and moreGrowing organisation with great career opportunities.Thorough training provided in CARE & TCI to ensure you are set up for success.Rare flexible working arrangements allowing you to spend more time with friends and family. This role truly offers work life balance!Successful candidates will be required to clear probity checks including National Criminal History Record Check, Working with Children Check and relevant checks for each state.