Senior Platform Reliability Engineer

ABOUT THE ABC The ABC is the nation's most trusted and independent source of Australian conversations, culture, and stories. With over 4,000 employees from diverse backgrounds across over 50 locations around Australia and overseas, we are proud to create, curate and deliver high-quality content that informs, educates and entertains Australian communities. ABOUT THE ROLE Provide technical leadership and mentoring to ensure reliability for one of Australia’s largest streaming organisations through the continuous monitoring and maintenance of Digital Product platforms and services, in line with the ABC Digital Strategy. KEY ACCOUNTABILITIES  Provide exceptional operational support to users of the ABC digital product systems, including content distribution and publishing systems, mobile and streaming media services.   Provide technical leadership in the implementation of infrastructure and services for the delivery of ABC content on digital platforms including web, mobile and streaming media.  Lead the improvement of system reliability and quality through monitoring, reporting and fault resolution on supported platforms. Proactively identify opportunities to improve efficiency by automating existing processes.  Maintain detailed technical knowledge of digital systems and services, including an understanding of business usage. Lead the development and maintenance of technical standards and support documentation.    ABOUT YOU  Highly advanced problem-solving skills including the ability to investigate, diagnose and solve very complex web content and streaming media delivery problems.   Demonstrated experience in supporting the online delivery of content and applications including content management systems, search engines, message boards and other web site services.  Extensive experience in the support of cloud-based services including Amazon Web Services (AWS) based platforms. Previous experience in supporting Linux based environments is highly desirable. Extensive experience with common cloud operations tools including Datadog, Puppet, New Relic, JIRA, Confluence, Bamboo, Maven or Jenkins is highly desirable.  Experience supporting and managing products delivered by CDN services such as Akamai for the delivery of streaming media and web assets.  Highly advanced communication skills with proven ability to communicate effectively with stakeholders at different levels in an Agile team environment.    WHAT’S IN IT FOR YOU? Come and join the vibrant Digital Product department in the ABC. Our mission is to enable ABC’s digital future, where ABC transitions from a traditional broadcaster to Australia’s most trusted and valued digital media organisation. Through harnessing our talents in digital, collaborating with our partners and delivering beyond expectations, we ensure the ABC not just remains relevant but thrives. As a group of product and platform teams, we develop and maintain the ABC's audience facing digital products across mobile, connected TV, desktop, and smart speakers. Whether it is staying informed of the latest breaking news, bringing some great TV on iview, streaming the Hottest 100 on the triple j app and website, or entertaining the kids with our ABC Kids app - the ABC's Digital Product offerings are some of Australia's most loved and most used platforms. Your work will be appreciated by millions of audiences across Australia. We are an AWS shop; you will have the opportunity to work on the latest and greatest cloud technology. You will have the chance to contribute to the solution architecture of our systems. We are an open and cohesive team where your voice will not get lost. You can get a sneak peek into our product engineering world through our blog: https://www.abc.net.au/digital-product We are committed to career development and invest in our people to grow and become leaders in their fields. Everyone in the Digital Product department has a designated budget for training and development. We believe in flexible approaches to working and building self-organising and collaborative teams that offer friendly and supportive environments in which all team members can strive and grow. For further information on this position please contact Brett Whyte, Digital Talent Acquisition Lead via email whyte.brett@abc.net.au  We are unable to accept email applications, please ensure that you submit your application via the online portal. We respectfully request that Recruitment Agencies do not submit applications for this position. In line with our focus on diversity, applications are strongly encouraged from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTIQA+ individuals. The ABC also aims to achieve a gender-balanced workforce. For more information on inclusive employee networks within the ABC please refer to Life Page on ABC LinkedIn. For more information on working at the ABC visit abc.net.au/careers