Senior Account Manager, Amazon Devices ANZ, APAC Sales & Marketing

  • Sydney
  • Amazon
DESCRIPTION At Amazon Devices, we invent on behalf of our customers, partners, and communities. We combine devices and services in new ways to inform, entertain and connect our customers—in their home or on the go. Our customers inspire us, and they are at the heart of how we invent and evolve our products. In Australian and New Zealand, the Device team are behind products like Echo with Alexa, Fire TV and Kindle, some of the most innovative and fastest growing businesses at Amazon. This team is seeking a dynamic, motivated and high-energy Senior Account Manager who is passionate in partnering with some of the regions best retailers to deliver sales success of Amazon’s consumer technology products. As a Senior Account Manager focused on selling Amazon devices, you’ll be responsible for influencing and motivating internal and external partners in the passionate pursuit of customer delight. A self-starter who can listen, form insight, drive strategic vision and execute across organizational boundaries, you will be an all-rounder who influences stakeholders and business partners at all levels to improve program effectiveness and experience for our customers. You will have a passion for innovation in consumer electronics, a willingness to constantly challenge the status quo and the capability to build strong trusted partnerships with some of Australia’s biggest retail brands. For your assigned account portfolio, you will own annual channel planning, sales and marketing strategies, sales results, forecasts, inventory allocations, promotional activities and deployment strategies. In this role, you will also manage our field sales and channel marketing programs, working with agency partners to execute, manage and measure our marketing efforts in retail. Key job responsibilities • Ownership of key retail accounts, from buying teams and marketing through to executive engagement • Lead the extended Amazon Devices team (engagement and inputs) into key accounts, including product management, channel marketing, program management, supply and instock, finance and leadership • Develop new opportunities to sell and promote Amazon devices, within existing retail accounts, cross category and with 3P, and with new channel partners • Inventory planning and management to support sales growth goals, working closely with your Instock Management colleagues • Lead internal and external business reviews covering operational performance, strategic initiatives and creating alignment on new opportunities • Forecast sales, determine allocations, and plan shipments for each SKU • Optimize allocation of marketing development funds driving value for Amazon and Retailers • Work closely with your Retail Program Management colleague to ensure smooth operational efficiencies • Leveraging your industry knowledge and network, apply strong analytical skills to develop and convert opportunities into results • Work day-to-day engagement with field sales and training agency • Develop, execute and iterate the education and learning roadmap for agencies, distributors and retail partners • In collaboration with Channel Marketing Manager, use insights, analytics and business acumen to establish and communicate strong review and tracking mechanisms to continually trial, learn and implement learnings for optimal in-store customer experience • Management of field marketing budgets You will get a chance to show off your capabilities including: • C-Suite communication skills, both written, verbal and presentation • Strong understanding of financial analyses and forecast accuracy • Independence, flexibility and focus on sales solutions • High attention to detail and proven ability to manage multiple, competing priorities simultaneously • Rolling up your sleeves to get the job done • Meticulous long lead planning and organization We are open to hiring candidates to work out of one of the following locations: Sydney, NSW, AUS BASIC QUALIFICATIONS • 10+ years of relevant work experience in sales/account management, ecommerce, and retail with consumer electronics or high-tech products preferred • A Bachelor's Degree is required • Word, Excel and PowerPoint proficient • Experience working with retailers to sell or market hardware products • Ability to communicate effectively across a multitude of platforms with remote team members, as well as stakeholders at multiple levels within the organization • Experience in a team environment working on multiple projects with changing priorities • Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail, and work independently in a fast-paced and rapidly changing environment • Intuitive understanding of a superior versus inferior customer experience, with ability to quickly assess the situation and identify solutions to improve/fix PREFERRED QUALIFICATIONS • Accomplished range of skill from high-level strategic thinking to detailed program management • Analytical, data-driven approach to problem solving and a track record of driving results through continuous improvement • Experience in using reporting and analysis tools such as Excel, SQL, Tableau • Aptitude for technology; able to learn new tools quickly Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.