.. Company description now brewing shift supervisors a fantastic opportunity to join an iconic global brand and elevate your career in a team leader position .. read more
About Us Workwear Group (WWG) is part of Wesfarmers Industrial & Safety a division of Wesfarmers, a top 20 ASX listed company with over 100,000 employees. Housed under the banner of Workwear Group, our three iconic brands - KingGee , Hard Yakka and NNT - have been in the business of delivering workwear since the late 1920's. We are the trusted partner in workwear solutions, manufacturing over seven million units each year. What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas and sustainability practices. We work as one team. We put our customers first and are passionate about what we do. Joining WWG is an opportunity to thrive in an inspiring, safe, and inclusive community. About the Role We’re looking for a dedicated and detail-oriented individual to join our team! In this role, you’ll be the go-to person for setting up and maintaining VA (Value Add) jobs once they receive customer approval. You’ll ensure our master data is accurate and manage customer orders with precision. Your commitment to providing world-class customer service will support our sales and support teams, making their jobs easier and more efficient. You’ll also play a crucial role in ensuring our processes are followed, providing costings, linking styles, and managing value-add substitution processes. Additionally, you’ll support our strategic objectives aimed at improving service and reducing costs. Your contributions will be key to our success and will help us continue to deliver exceptional value to our customers. What you’ll be doing Manage VA job set up and maintenance following customer approval, ensuring alignment with business expectations and KPIs. Collaborate with VA, Sales, and Support Teams to maintain data accuracy and integrity for value-add jobs. Handle inquiries from sales and support teams, providing world-class customer service and training as needed. Maintain the enquiries register for capacity planning and reporting. Coordinate with teams and suppliers to manage urgent, problem, and ageing orders, ensuring they meet KPIs. Assist with style linking and value-add substitution processes, ensuring timely order processing. Review and challenge local VA setup requests, advocating for offshore manufacturing when appropriate. Aid in the transition from local to offshore operations, supporting the Garment Technical Team with specifications and supplier development. Manage the delivery of samples and replacement stock orders, ensuring timely processing and delivery. Work with various teams to improve efficiency, reduce lead times and costs, and increase throughput Who we’re looking for At our company, we value not only our great brands but also the people and teams that drive our success. In addition to technical skills, we seek team members who possess the following personable qualities: Strong work ethic and are committed to showing up for a team Openness to receive coaching and embrace self reflection and self growth Accountability for your actions, and emotions, and actively venture beyond your comfort zone Embrace innovation, take calculated risks, and inspire others to think outside the box Ability to build meaningful relationships, we prioritise our customers. Balancing commercial goals with customer satisfaction is key Ethical standards and demonstrating honesty and integrity in all interactions is fundamental to our team culture. What we’re looking for Ideally 5+ years’ experience in a similar business role Understanding of end to end SC processes Strong communication skills, both written and oral Excellent work ethic Good performance management skills and ability to resolve situations efficiently and effectively. Strong leadership, problem solving and analytic skills Friendly and approachable with an unwavering focus on customer service [both internal and external] Self-motivated with the ability to manage own time and priorities to achieve goals Strong communication skills both verbally and in writing at all levels Strong stakeholder management skills Strong eye for detail and accuracy What we offer The chance to join a great team of like-minded, hard-working people who are passionate about achieving our vision and the growth objectives of the company. A competitive salary package and suite of benefits and perks, including a 50% discount on our brands Hard Yakka, KingGee and NNT and 5% Wesfarmers discount for Kmart, Bunnings, Officeworks and more. A tailored career and development plan, plus reward and recognition programs. Whatever your goals we’re here to support you on that journey. Our Wellbeing program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds, including challenges, yoga, meditation and access to our Employee Assistance Program. We Learn, a dedicated hub for all things learning and development. We actively work on creating a safe and inclusive environment free of discrimination. At Workwear Group we aspire to build a culture where diversity is celebrated, where Team Members feel a sense of “I Belong” and are empowered to bring their whole selves to work. You can follow us on LinkedIn or see our company careers page for more opportunities https://www.workweargroup.com.au/careers Thank you for your interest in Workwear Group. Due to anticipated high volumes of applicants, only shortlisted candidates will be contacted.