Service Manager - Outpatient Services

Remuneration: $137,173 - $163,431 per annum + superannuation + Salary Packaging Location : John Hunter Hospital - Awabakal Country Employment Type : Permanent Full Time Position Classification : Health Manager Level 4 Hours Per Week : 38 Applications Close: Monday 11 December 2023 Service Manager - Outpatient Services About the role: The Service Manager for John Hunter Hospital (JHH) Outpatients is accountable for the delivery of clinical care within the defined scope of practice; outcomes of patient care delivery; professional development of staff; and the efficient and effective management of human, financial and material resources within the Outpatient Service. In this role you will: Lead and manage the overall deployment of services within the Outpatient Service Ensure strategic and operational KPI’s and objectives are achieved through the delivery of quality services that reflect the District's overarching strategy of Excellence, Every Patient, Every Time. The role will work in close partnership with a Senior Project Leader, Data and Activity Manager, Executive Director Information Communication & Technology and the JHH General Manager as part of a transformation of the Outpatient Services. You will be provided a thorough handover by the relieving incumbent with support from the General Manager throughout the orientation phase.   Where you will be working: This is an opportunity to work for the largest local health district in NSW which services a population of more than 900,000 across the Hunter, New England and Lower Mid North Coast areas. John Hunter Hospital is a Level 6, tertiary referral, major trauma and teaching hospital and is the largest hospital in the Hunter New England Local Health District. HNELHD has strong, innovative connections with the University of Newcastle and Hunter Medical Research Institute. The John Hunter Hospital provides comprehensive, interdisciplinary approach to provide our patients with the highest quality of care across a broad range of specialties.  The John Hunter Hospital Outpatients services approximately 500 patients per day across 82 clinic rooms in the North and South Block of the hospital. The multidisciplinary team provide comprehensive, interdisciplinary approach to provide our patients with the highest quality of care across a broad range of specialties.  Newcastle is NSW second largest city with a prime coastal location. It boasts stunning beaches, gorgeous coastline, NSW largest saltwater lake, National Parks and is in close proximity to the Hunter Valley Wine region – there really is so much to explore and enjoy! As a centre for manufacturing, mining, retail, health, tourism, education, IT, call centres and finance, the Hunter offers real employment choices for your partner and excellent schooling options for your children Benefits: 4 weeks annual leave (pro-rata for part time employees) Up to 12 allocated days off each year (for full-time employees) Superannuation contributions 11% Salary packaging - Up to $9k for living expenses + $2.6k meal & entertainment + Novated leasing. Fitness Passport Employee Assistance Program (EAP) for staff and family members Opportunity to work and collaborate with a range of non-clinical and clinical professionals. About you: The successful candidate will possess the following attributes: Highly motivated individual with excellent leadership skills and a strong, positive approach with a focus on customer service clinical quality and staff morale. Demonstrated ability to plan for and act on issues quickly, decisively and effectively with superior communication, negotiation, influencing and analytical and problem-solving skills. Ability to utilise your demonstrated experience in effectively representing an organisation at internal and public forums and developing strong and enduring relationships with internal and external key stakeholders to deliver improved outcomes for patient care and achievement of organisational objectives. Additional Information: Master's level qualification in health service management or relevant leadership or management experience. Eligible to drive in NSW and willingness to travel for work purposes. An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.   Need more information?   1) Click here for the Position Description   2) Find out more about applying for this position For role related queries or questions contact Julie Tait on Julie.Tait@health.nsw.gov.au Applications Close: Monday December 11 2023 Information for Applicants:  Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health.  For more information, please visit:  http://bit.ly/HNEHealthSteppingUp. This is a Category A position . Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2023_022: Occupational Assessment, Screening and Vaccination against Specific Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. All NSW Health workers are required to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA). New applicants must have completed the vaccination course prior to commencement with NSW Health or provide an approved medical contraindication certificate (AIR Immunisation History Statement) certifying the worker cannot have any approved COVID-19 vaccines available in NSW.  Acceptable proof of COVID-19 vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement (IHS), or AIR COVID-19 Digital Certificate, or AIR COVID-19 and Influenza IHS. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations. To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. We are unable to accommodate visa sponsorship for applicants requiring a visa for this position Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. HNE Health employees may be eligible for a range of benefits  such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. Connect with us on Facebook  and  LinkedIn !