BUSINESS INTELLIGENCE ANALYST

This role offers you the chance to step into an exciting technology modernisation journey, working with cloud-based platforms that redefine how they serve and understand their customers. You’ll get to be a part of two cutting-edge initiatives – “Customer Service in the Cloud” (CSC) and “Voice of the Customer” (VoC) – both of which are transforming customer interaction and journey management using AWS and Power BI. Why you’ll love this role! Innovative Projects : You’ll work on modern cloud-based systems, helping replace legacy platforms and pushing the boundaries of data management and analytics. Tech at the Core : Be at the forefront of using AWS Data Platform and Power BI to deliver critical BI data products, reports, and insights. Make a Difference : Your insights will drive better customer experiences, providing key stakeholders with the tools they need to make informed, data-driven decisions. Collaborative Environment : Work with a talented team of DataOps, BI Engineers, and architects to bring complex data solutions to life. Grow with Us : You’ll have the opportunity to sharpen your skills in data integration, modelling, and visualisation, with plenty of room for growth in an organisation committed to innovation. What you’ll be doing! Gathering business and data management requirements, shaping BI solutions that matter. Collaborating closely with our experts in data engineering and business intelligence to design solutions using AWS and Power BI. Implementing data models, transforming raw data into meaningful insights, and ensuring a seamless transition of BI products into operations. Developing and fine-tuning reports and dashboards in Power BI that will help visualise complex data in simple, actionable ways. Supporting testing, deployment, and the transition of BI solutions, ensuring everything runs smoothly and delivers real value to stakeholders. What we’re looking for! Experience with data discovery, integration, and visualisation tools – particularly with AWS and Power BI. Strong SQL skills, with an ability to navigate source systems and work within AWS Data Lake. Experience in data modelling, transforming data into easy-to-use formats for self-service BI. A keen eye for detail, ensuring data quality and building user-friendly dashboards. Experience with ITIL processes and strong test planning and execution skills. If you're excited about working on projects that shape the future of customer service and have a passion for delivering exceptional BI solutions, we’d love to hear from you!