Assistant Manager

The Body Shop When Anita Roddick founded The Body Shop in 1976, she had a vision.usiness as a force for good that's us.ver 40 years later, we're proud to be pioneering cruelty free beauty every step of the way.e're the original ethical beauty brand.e've got a thing for empowering people and enriching our planet.e're all about keeping it real, in every way possible.ur activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns.e're never afraid to stand up and speak the truth.e like to do things a little differently around here. The Body Shop, along with Aesop and Natura, is part of Natura and Co, a global, multi channel and multi brand cosmetics group that is committed to generating positive economic, social and environmental impact.roup owner Natura is Brazils number one cosmetics manufacturer.ustainable development has been the companys guiding principle since it was founded in 1969.n fact, this is an incredibly exciting time for The Body Shop.e're fighting for what we believe in now more than ever.o holding back.reaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up. Your role in a nutshell With your high levels of enthusiasm for our brand and belief in the way we do business you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results. More about the role Customer Experience As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager.ou will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor.ur Assistant Store Managers are encouraged tolead and drive a customer focussed store experience on a day to day basis.ou should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand. Delivery Retail related beauty expertise is highly desirable.t is desirable for our Assistant Store Managers to be able to learn and use the internal systems and to be able to analyse performance to help manage the commercial side of the store.n the ever changing world of retail, we need people who are able to monitor and manage change.ur Assistant Store Managers must be able to help control and meet sales/performance targets.e're looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager.ur Assistant Store Managers have to have full knowledge of the beauty market, our competitors and have passion and love for our products Teamwork and People Management Our people are at the heart of everything we do.ur Assistant Store Managers should be team players, able to assist the Store Manager and be quick to resolve issues.e're are looking for flexible and responsible role models who are capable of attracting, retaining and growing people who reflect the brand. What we look for Experience working withina customer service and/ or beauty environment with both sales and service targets Working knowledge of shop operation processes Demonstrated success in driving sales by leading and motivating a team The ability tosolve problems in a timely manner Work flexible hours, including holidays, nights and weekends to meet the needs of the business Good IT Skills Ability to demonstrate outstanding communication and operational skills Flexibility to work across Sunday to Saturday is required. Talent Drivers Collaborative Skills Commerciality Leadership Personal Conduct