Duty Manager - Full Time

Showcase your customer service skills Mentoring and a tailored career pathway to advance your career Exceptional location, close to public transport Great variety of staff discounts and benefits  Full Time Salaried position  We are on the hunt for an experienced Hotel Duty Manager  to lead our guest focused team in an influential role! Reporting to the General Manager, you will assist in overseeing the Hotel, with particular focus on our Food & Beverage operations (Breakfast Restaurant) developing a high performing team who will wow our guests with a flawless service experience at every part of their journey. Contributing to our financial targets as a result of an effective training program, regular feedback, and delivering on a hands-on leadership style.     ABOUT THE ROLE: Lead & support a service focused team, overseeing all aspects of the day-to-day operation, so it runs like clockwork. Develop the team by implementing effective inductions, on-going training, delegation, and feedback. Communicate all standards, policies, procedures, rates, packages, and Hotel information and proactively monitor for consistency. Stay on top of systems and procedures, including cash handling, payments, and the PMS reservation system. Effectively manage guest feedback and handle complaints  Manage and participate in a 7-day operation over 24 hours, with varied rosters covering day/evening/weekend shifts including public holidays.   ABOUT YOU: Experience in a similar role - Exposure to Hotel leadership/management is essential. Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments.  Team player, great personality, and a passion for delivering the best service possible. Ability to work under pressure in a fast-paced environment, by taking initiative, prioritising, and working collaboratively. Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunities. Full working rights in Australia essential to be considered for the role. ABOUT US: CKS Sydney Airport Hotel Located only 5 minutes from Sydney’s International Airport and only 10 minutes from the Domestic Terminal, CKS Sydney Airport Hotel is conveniently situated only 13km from the CBD. Offering guests an alternative location to the CBD, the hotel provides the convenience of modern accommodation at an affordable price.   Why work for Lancemore Hotels? A pioneer in boutique hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch. We strive on constantly growing and seeking approaches to be better in everything. You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results. If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established Boutique Hotel brand and supportive team, then...   Please Note: Only applicants with valid working rights in Australia & National Police Check will be considered for this position.                                         CLICK THE 'APPLY NOW ' BUTTON OR Please contact General Manager (including your resume) for confidential discussion  Brett Saunders           Our Values Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth                                                                                                                  Follow us on LinkedIn         Job Reference Code:CKSDM032024           '#S-DNI'