Business Support Assistant

BENEFITS Improve your take-home pay by using salary packaging options – up to $18,500 can be packaged every year (details via  AccessPay )! Career development opportunities Leave loading of 17.5% Employee Assistance Program Discounted health insurance and free flu shots each year We’re looking for a professional Business Support Assistant with relevant experience who wants to join our team on a Full-Time basis based in Frankston. THE ROLE The Business Support Assistant will provide administrative support to assist with the overall operations and delivery of the Home Care program. The Business Support Assistant will ensure that all clients and stakeholders experience excellent customer service and are treated in a respectful manner. Act as the first point of contact for all potential clients, families, and referrers answering phone calls; triaging and moving them on in a timely manner Collect, record, maintain and review the customer enquiry data through the CRM tracking program, ensuring data accuracy and confidentiality Salary will be in the range of $65,549.77 to $71,520.24 per annum, based on skills and experience plus superannuation. ABOUT THE BROTHERHOOD OF ST LAURENCE We are passionate about the work we do. We strive to create change that lasts for a more compassionate and just society - a society in which we can all fully participate in social, civic and economic life with the dignity and respect we all deserve. The Brotherhood of St Laurence (BSL) has a clear vision – an Australia free of poverty. For over 90 years, we have worked with policy makers and the community for systemic change that will prevent and alleviate poverty in Australia. We are made up of 1500+ employees and 1000+ volunteers to make a difference in our communities. WHAT WE ARE LOOKING FOR Passion for supporting the mission of BSL, and delivering excellence in your role, are just the start. To be considered for the role and be successful in it, we’re looking for a Business Support Assistant who has the following key skills and experiences: Previous experience in the Aged, Community or Health Care sector with an understanding of funding arrangements Proven ability to provide excellent customer service to clients and visitors Excellent administration skills including accurate data analysis and report generation Previous experience in quality and audit processes and maintaining appropriate records Excellent time management and organisational skills and ability to prioritise workload to meet demands CULTURE BSL employees enjoy a range of flexible work options and other attractive benefits. Recognising that there is no ‘one size fits all’ pattern of work–life balance, the organisation endeavours to provide options to suit the needs of all staff. APPLY NOW If you have any questions about the role or want more clarification, please contact Vasu Sharma at AgedcareRecruitment.Team@bsl.org.au  for a confidential discussion. To view the Position Description to address the Key Selection Criteria, please click here. Applications close: Friday, 10 May 2024 at 11:55PM The Brotherhood of St Laurence adheres to Government vaccination mandates. We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect.  We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply. Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.