Residential Service Manager

Job Title: Residential Services Manager / Facility Manager Location: Melbourne, VIC Position: Permanent, Full Time Organization: A leading aged care provider About the Role: We are seeking a dynamic and experienced Residential Services Manager to lead the operation of a modern, apartment-style aged care home that accommodates 103 residents. This role is pivotal in ensuring the delivery of high-quality, compassionate care and maintaining the facility’s standards. This position offers a unique opportunity to make a significant impact on the lives of older Victorians. Key Responsibilities: Leadership: Manage and inspire a diverse team of staff and volunteers to provide exemplary care and service. Issue Resolution: Address and resolve HR issues, client complaints, and serious incidents promptly. Quality & Risk Management: Oversee the implementation and effective use of quality and risk management systems. Compliance: Ensure adherence to incident management, reporting obligations, and legislative changes. Financial Management: Maintain financial performance, including occupancy levels and budget outcomes. Relationship Building: Develop and maintain positive relationships with residents, families, staff, and volunteers. Ideal Candidate: Leadership Skills: Proven ability to lead, develop, and manage a team effectively. Aged Care Experience: Familiarity with Aged Care legislative frameworks, Compulsory Reporting, and Aged Care Quality Standards. Financial Acumen: Knowledge of ANACC, its business impacts, and Occupational Health and Safety regulations. Passion for Care: Commitment to high-quality service and continuous improvement. Desirable: Background as a Registered Nurse (RN) is a plus but not essential. Why Join Us? Competitive Pay: $74 per hour. Job Security: Permanent, full-time position with a Monthly Accrued Day Off (ADO). Salary Packaging: Not-for-profit salary packaging up to $18,300 per year. Training Opportunities: Paid training hours to enhance your skills. Career Growth: Opportunities for internal career progression. Values: Be part of an organization that values Respect, Responsibility, Community, and Spirit. How to Apply: If you are a passionate leader ready to make a difference, we want to hear from you! Please send your CV to laura.syms@cmr.com.au. Apply Now