Monitoring Centre Operator

Customer Service - Monitoring Officer About Securecorp: Striving with over 25 years of experience and excellence in security services. This company is Australia’s leading national providers of security, monitoring, electronics, and cleaning services. About the role: This is a great opportunity for dedicated individual with experience to join our team as a Monitoring Centre Operator. Our Monitoring Centre provides 24/7 security surveillance completing alarm and emergency service response to our clients. For additional information about the role, please view our website: https://www.securecorp.com.au/en/Alarm-Monitoring-service Successful candidates must be available for training Monday - Friday business hours for the first 3 weeks of the role. This role will be responsible for the following: Monitoring of Alarms and CCTV Identification of potential incidents Attending to high volume of outbound / inbound call Liaison with police & our internal stakeholders and clients Incident reporting Occasional Data Entry Able to work in a Team Environment Able to work rotating roster of 7 Day / Night per fortnight To be successful in this role you will need: MUST hold a current Monitoring Licence Excellent customer service skills Experience in customer service and/or security/monitoring Ability to assess potential for incidents and risk mitigation Compiling and completing reports in a timely manner Excellent communication & written skills Mature outlook to your work Proficient in PC skills for report writing Intermediate keyboard & computer skills Australian Drivers Licence Candidates with proven experience in Patriot alarm monitoring software will be highly regarded, however this is NOT essential. Employee Benefits Access to our Employee Assistance Program Access to our Employee wellbeing platform including free health checks, exclusive discounts to major retail, restaurants, fitness centres and accommodation: apple, fitness first, hello fresh, google store, booking.com and much more! Security Services Industry Award rates reviewed annually Employee rewards and commendations Great opportunities for advancement and professional development If you think you have what it takes to be a Securecorp employee, don't hesitate, apply now as these positions will fill fast! JOIN US NOW! SECUREcorp Protective Services PTY LTD Private Security Business Licence 805-434-70S