Patient Service Assistant

  • Crows Nest
  • Fresenius Medical Care, Asia Pacific
Position Title: Patient Service Assistant Reports to (position): Dialysis Clinic Manager Primary purpose of the role: To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care.Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement. Key Responsibilities: Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.Ensures cleanliness and neatness of patient’s environment and stock roomEnsures cleaning of the Isolation rooms is done when required.Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and proceduresAssists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal orderingServes, distributes and collects patient / visitors meals and refreshmentsArranges patient transport from Dialysis treatmentAttends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinicMonitors consumable stores and orders stock as requiredConfirms delivery of stock, checks inventory and documentationPerforms stocktake when requestedMaintains Clinic Manager databaseEnsures routine collection and appropriate disposal of linen, rubbish and contaminated wasteOrders and pack away linenAssist in the collection of blood samples by pathology lab, help spin blood before collectionParticipates in Quality Improvements activities as required by the Dialysis Clinic ManagerEnsures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).Engages in interne.al and external in-service activities to enhance / maintain skills and knowledge Competencies (attitude, skills, typical qualifications & experience) Essential: Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practiceDemonstrated organizational and problem solving skills combined with the ability to work in a self-directed mannerEffective communication and interpersonal skills including the ability to operate within a multidisciplinary teamKnowledge of Work Health and Safety as it relates to the role within the facilityUnderstanding of the Quality improvement process and risk management obligationsDemonstrated skills in food preparation and presentationBasic office skills, including filing and answering telephone enquiriesPrevious experience in patient assistant roleBasic computer literacy.  Desirable: Completion of a Patient Service Assistant Certificate or equivalent qualificationDemonstrated commitment to quality improvement initiatives.Effective communication skills, both written and verbalTeam playerCareer with a purposeWe offer an opportunity to create and deliver treatments that save and change lives for the better. We’ll support your ongoing development. And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day. Inclusion and diversityJoining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued. StabilityDeveloping innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our 125000 employees with the stability and security they need to help improve the lives of our patients. Learning and developmentWe offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7. Local benefitsOur employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere. Work-life balanceWe want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.