Customer Service

High volume inbound & outbound customer service, shift work Monday - Sunday. $32.35ph + Super, 6 months temp opportunity (potential for perm)- multiple roles! Incredible team culture, career progression, beautiful new offices - great  Melbourne CBD location. ABOUT THE COMPANY Join an industry-leading fintech company that's making waves in its field. Lotus People are thrilled to offer opportunities within the contact centre team. Located in Melbourne CBD, with brand-new offices, they provide the perfect setting for your career journey. Experience an exceptional company culture, unwavering support, and a collaborative team environment.   ABOUT THE ROLE We're seeking dedicated individuals for a full-time temporary role starting on Monday, 27th May 2024. The initial contract will run for 6 months, with the potential to extend or even secure a permanent position. You'll primarily work on-site located in the Melbourne CBD office but can also enjoy the flexibility of working from home once the training period ends. Please note that the training period can run for up to 3 months + and varies depending on individuals learning progression  Become part of a cohesive mid-sized team that operates in a work environment unlike the conventional call centres or contact centres. While the tasks you'll handle share some similarities with those in traditional settings, working within our close-knit team offers a unique and rewarding experience, offering great customer service to inbound callers.    DUTIES Must be available to start on Monday the 27th of May, 2024 Manage a high volume of inbound and outbound calls Update and maintain databases  Troubleshoot customer issues over the phone Navigate multiple systems seamlessly Work towards and exceed KPIs Deliver top class, timely customer service  Handle challenging customer conversations with confidence Be available for flexible hours between 6 a.m. and 11 p.m. Seven days a week, with a weekly roster In summary, we are seeking candidates with similar experience who can thrive both within a team and independently. Once you graduate from from the training programme you will have some flexibility to wfh. If you're detail-oriented, and enjoy data entry we want to hear from you! This company is known for its incredible culture, and for taking fantastic care of its employees and is a brilliant name to have on your resume!  You will have the flexibility to work shift work Monday - Sunday and the availability to start on the Monday the 27th of May 2024 in a role for 6 months with the potential to extend and go permanent.    Requirements: Available to start on Monday, 27th May 2024 Must undergo a police and background check Melbourne-based candidates only; this is an office based role HOW TO APPLY Lotus People are accredited candidate experts meaning we will respond to all applicants and value our applicant experience. If this sounds like the role for you, apply now for immediate consideration!                                                   ****      Lotus People is one of five accredited candidate experts with a candidate satisfaction score of 97% over three years. We will get back to every applicant and ensure that you have a positive experience with us.